We use the sub-processors listed below to provide our cloud environments, services and processing of our customers’ data, or for support of our products. These sub-processors are utilized within our role as the processor for data within SmartConnect with the customer or partner as the data controller.
Note that any sub-processor directly interacting with processed data resides within same region that the customer chooses when creating a SmartConnect.com. IE, customers that create an account within the UK region only have Azure services and resources within that region interacting with their data.
Sub-Processor | Location | Website | Purpose |
Microsoft Azure* | USA/UK/EU/AUS | Azure.microsoft.com | Cloud-based infrastructure and database |
Amazon Web Services | USA/UK/EU/AUS | Aws.amazon.com | System backups |
Zendesk | USA | Zendesk.com | Ticketing system |
Jira (Atlassian) | USA | Atlassian.com/software/jira | Ticketing system |
* Specific hosting centers listed here.