Services & Support
Consider yourself taken care of.
Our customers’ and partners’ success is our success. Get the help you need when you need it.
Integration projects can be tricky. Getting support shouldn’t be. Access dedicated hourly and unlimited support.
Set your team and project up for success with 1:1 training on your eOne tools with a focus on your custom solution.
Don’t have the capacity or expertise in-house? eOne’s services team can be your extra hand in delivering your solution using eOne’s tools.
We’re super proud to have some of the smartest integration gurus in our industry helping our customers efficiently solve their data challenges.
Building solutions for you
eOne employs only the very best people. We believe in seeing projects through from start to finish. The person who starts your project with you will be the person who sits on every project meeting and sees you through to the completion of another ragingly successful eOne software project.
Our consultant will meet with you and review your plans and needs. Based on your requirements, we will determine the specific mix of tools to complete your project. We will help you document your project, identify the most cost-effective solution, and plan out the project tasks, responsibilities, and budget. Only after the scoping plan is complete and both parties sign the ‘go ahead’ do we begin on the project itself.
To help our customers get started and complete projects, we have built up a team of software implementation experts who know everything there is to know about all of our products. Our consultants are ready to work with your in-house IT team and/or with your partner to deliver your eOne integration, migration, and reporting solutions.
Review & Optimize
Whether you need help reviewing your solution design, someone technical to complete the setup, or a guru to come in and audit the work you’ve done in-house – then we have the right people. eOne is ready to help you achieve your outcome with the smartest, most efficient, and most cost-effective solution.
Training was excellent. I felt like I actually got my money’s worth out of it. It wasn’t like most of the sessions I’ve attended where you barely skim the surface of the product. We went deep and technical right away. I walked away confident that my projects would be successful.
Get the tools to keep your financial data
flowing across your entire organization
And the confidence to make the business decisions that matter.
Consolidate and unify data from any sources, systems, and departments with SmartConnect. Integrate financial data from sales, procurement, and inventory tools into your central finance system, and get a comprehensive view of your organization’s financial health. Automatically make sure that your data is always accurate and up to date, without jumping between dozens of apps or writing any code.
Easily and safely keep your data continuously accessible, up-to-date, and synchronized across your platforms. Popdock helps you migrate customer and vendor records, transaction history, charts of accounts, and more, without actually moving any of it. Turn your legacy historical data from piles of dusty information you were too scared to touch, into data you can actually use to make decisions.
Monitor key metrics, track performance, and make informed decisions – from wherever you work. Popdock helps you generate customizable reports, dashboards, and visualizations for your income statements, balance sheets, and cash flow statements, without IT lifting a finger. Get a comprehensive overview of your organization’s financial performance, and go back to being strategic about planning, budgeting, and forecasting.
Not sure which services you need?
Connect with our team and we’ll help you navigate the next best step.