The Zendesk connector gives you access to your users, tickets, comments, and history. You must have your Zendesk API enabled for Password Access. This can be found under Channels and then API.

How to add a Zendesk connector:

1. Under the main menu, select Connectors from the left navigation pane to open the Connectors page.

2. Select Add connector.

3. Select the Zendesk connector. This will open a new window to start the creation of the connector.

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4. Select your Connection type. You can select API token, Basic authentication, or Login online.

• API token: Enter the email address associated with your API token. Enter the API token.
• Basic authentication: Enter your username and password.
• Login online: Enter the site prefix.

5. Enter the prefix of your Zendesk site. For example, if the Zendesk site that you log into is popdock.zendesk.com then the prefix is popdock.

6. Select Connect.

7. Log into your Zendesk account.

Having trouble adding your Zendesk connector? Email support at support@eonesolutions.com