The Popdock Connector for Zendesk empowers you to seamlessly integrate Zendesk with any connector you’ve created in Popdock.  This integration allows you to enrich the Ticket, User, and Organization tabs in Zendesk with custom data tailored to your business needs.  Once your connector is installed in Popdock, you can easily display data from any list directly within Zendesk, giving your team instant access to relevant information without switching platforms.

Before you can configure Popdock in Zendesk, you will need to do three things in Popdock itself:

1. Install a connector in Popdock.

2. Add a list or edit an existing list.

3. Create a widget.

Installing a connector in Popdock

1. Log into data.popdock.com

2. Select Connectors from the left navigation pane to open the Connectors page.

3. Select Add connector.

4. Select the connector that you want to add and follow the steps to connect. 
Detailed steps for adding specific connectors can be found here:

Adding Connectors in Popdock | eOne Solutions

Adding a list or editing an existing list

Most connectors come with pre-installed lists.  Custom lists can also be created.

1. Select Connectors from the left navigation pane to open the Connectors page.

2. Find your connector and select the Edit icon on the right.

3. Select Lists from the left navigation pane.

4. Select the Edit icon next to the list you want to edit.  You can make changes to the list such as adding calculated fields, adding default fields, or color coding.  You can also create custom lists. 

Some connectors have additional lists that can be added by selecting Add lists. 

Creating a widget

To use the information from a Popdock list in Zendesk, you will need to create a widget or multiple widgets.  Details on creating a widget can be found here.

After you have created the widget, you will need to add an Environment and a Parameter. Edit your widget and select Widget, from the left navigation pane. In the Environment section, select Zendesk for the Connector and select a Page.

Next, select Parameters. Select Environment parameter and add a new parameter. In the Parameter dropdown, you’ll see a list of fields from Zendesk. Select a field to use as your parameter.

Set the Parameter type to Add filter on field. Then select a Field from your widget. This should be a field that is associated with the parameter. In the example below, the email field from the widget is linked to the user email form Zendesk. When you select a user in Zendesk, the widget will show information based on the user’s email.

Finally, you’ll need to select Embed codes, in the left navigation pane.

Set the Type field to Widget ID.

Copy this as you will need the Widget ID in Zendesk.

Putting it all together

Now that you have created a widget in Popdock, you can embed that information into Zendesk.  This will display the data from your Popdock connector within Zendesk.

1. Log in to Zendesk.

2. Select the Zendesk Products icon and then select Admin Center from the menu.

3. The Admin Center page will open.  In the left navigation pane, expand Apps and integrations and then select Zendesk Support apps.

4. Select Marketplace, on the right side of the page.

5. In the Filter apps box, type Popdock. 

6. In the results, select Popdock Connector.

7. Select Buy and install the app.

8. Once the app is installed, you can find it under App and integrations | Zendesk Support apps.

9. Select the Popdock app.

10. Enter a Title and Domain.  You will also need to enter the token from Popdock. 

11. Enter the Widget ID in the field, where you want the widget to appear.

12. Select Update.

The Popdock widget will now appear on the tab you added the Widget ID to. In this example, the Widget ID was added to the Organization.

Need help installing the Popdock Connector in Zendesk? Email support at support@eonesolutions.com