We are working hard to make updates to the Shop and Account Management portal.

Please note that many of these changes will roll out this Saturday, June 1st and will require downtime. We are working to ensure minimal disruption for our eOne community and really appreciate your patience as we push out these changes. Please reach out to sales@eonesolutions.com with any questions.

Setting up a Zendesk Connector

Setting up a Zendesk Connector

You will first need to upload the ZENDESK Rest Service by following the below instructions:
  • From the main Navigation Menu, select Maintenance and then REST Services.

  • On the REST Services page, click the Import Rest Service button.
  • This opens the Import Rest Service window allowing you to upload the Json File linked here.
  • After you have selected the file, you can press the process import button.
Now you can add the connector by following the below instructions:
  • On the left side options column click Connections.
  • On the Connections page click on the Create Connection button.

  • On the New Connection page click on the Zendesk icon.

zendesk icon

  • The page to configure the Zendesk connection opens.

  • Insert Zendesk as the Connector name.
  • Insert your Username and Password.
  • Insert your URL Prefix before.zendesk.com
  • Click Save.

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