Setting up a Zendesk Connector

You will first need to upload the ZENDESK Rest Service by following the below instructions:
  • From the main Navigation Menu, select Maintenance and then REST Services.

  • On the REST Services page, click the Import Rest Service button.
  • This opens the Import Rest Service window allowing you to upload the Json File linked here.
  • After you have selected the file, you can press the process import button.
Now you can add the connector by following the below instructions:
  • On the left side options column click Connections.
  • On the Connections page click on the Create Connection button.

  • On the New Connection page click on the Zendesk icon.

zendesk icon

  • The page to configure the Zendesk connection opens.

  • Insert Zendesk as the Connector name.
  • Insert your Username and Password.
  • Insert your URL Prefix
  • Click Save.

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