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If you are unable to log in to your Popdock account, begin by verifying a few common details that may quickly resolve the issue. If these checks do not solve…
Data How to Update a SQL table in a SmartConnect SQL Task When the Data Contains Single QuotesIf you’d like to watch a video demonstration of how to update a SQL Table in a SmartConnect SQL Task, see below or click here. In our integration, we need…
Connector Why Are My Business Central Dimensions Not Working in Popdock?Popdock includes a built-in method for bringing dimensions into a list using the Dimension Set ID field. While this approach works well in most scenarios, performance issues or missing dimension…
Data Understanding Join Types in Popdock: Left Outer, Inner, Right Outer, and Full OuterWhen building a custom join list in Popdock, choosing the correct join type ensures you see exactly the data you need. In the examples below, we are going to join…
Windows Why the Extender Data for General Ledger Transaction Line Detail Does Not Show in Inquiry WindowThe purpose of Extender is the ability to add “extra data” to just about any Microsoft Dynamics GP window. We can add the data to the “main window” of a…
Configuration What is the eOne.SmartConnect.Wcf.LibraryErrors.log file?We rely on the SmartConnect 21 WCF Web Services in our system. We recently noticed that the file c:\temp\eOne.SmartConnect.Wcf.LibraryErrors.log is very large, so we have to periodically delete the file…
SuiteQL Script Returns Duplicate Data in PopdockYou may encounter an issue where SuiteQL script returns duplicate data in your Popdock list. This occurs because an Order By clause isn’t using a unique key and NetSuite’s API…
Configuration Where Do I Find My Popdock Widget ID?Each Popdock widget has a unique ID used to identify it. This ID is essential when embedding the widget into other environments, such as Microsoft Dynamics 365 Business Central, where…
3 Tips for Utilizing Popdock API Users with Dynamics 365 Business CentralPopdock API users function like regular users, but do not require a login or access to the main Popdock portal. API users are best used with widgets and API endpoints,…
How to Update the Information Used in Your Popdock GatewayOccasionally, you may need to update the configuration details in your Popdock gateways, such as the database, server name, or the SQL user credentials. This article explains how to apply…
Data Source SmartConnect Error: [ODBC Excel Driver] ‘D-202599b$’ is not a valid nameIf you’d like to watch a video explaining this, see below or click here. ‘D-202599b$’ is not a valid name I’m using SmartConnect 2018 (or SmartConnect 21.1.0.950 or earlier that…
Data Source SmartConnect Error: ‘Cannot find table 0 when using Excel File as a Source’Error: Cannot find table 0 I’m using SmartConnect.com or SmartConnect 21 on-premise 21.1.0.947 or greater (which no longer uses Office Excel ODBC Drivers) and using a specific Excel File as…
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