Introducing the Dynamics 365 Connector for Zendesk, powered by Popdock
Display all relevant customer data to your Sales and Support Teams in the app where they work. With the configurable two-way Virtual Integration between Zendesk ticket data and Microsoft Dynamics 365 customer data, you can get the complete view of your customer and take action.
Improve Customer Satisfaction with Better Conversations
- Get more visibility on relevant customer data. Display Dynamics D365 (CRM) data, such as customer account size or contract status, on your Zendesk ticket pages.
- Enable your Support team to deliver a personal experience and improve customer satisfaction with customer profile information from Dynamics 365 in their Zendesk view.
Sync your Sales and Support teams for faster resolutions
- Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Microsoft Dynamics 365.
- Stay up-to-date on the status of the account and customer with the ability to view and update tickets in Microsoft Dynamics 365, which syncs to Zendesk.