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Ecosystem — Zendesk

Integrate Zendesk data with any app, even if you’re not a developer

Don’t settle for out-of-the box integrations. Launch custom ones faster and tweak them effortlessly as your business grows. Access your Zendesk data wherever you work in a few clicks.

Built for Zendesk operators

Get a simple drag-and-drop interface, and effortlessly access, manipulate, and embed data wherever you need it.

Enterprise-level features

Dive into the weeds if needed, with customizable workflows, scripting, complex data transformations and more.

Future-proof Zendesk integrations

Connect to your entire business ecosystem without code. Exchange data smoothly and efficiently between both cloud and on-premise apps.

Integrate and manage data faster.

01 Integration

Get a 360-degree view of your customer data. Zero code.

Managing customer relationships is a challenge when data is scattered across your ERP, your marketing tools, and even in your payment systems. eOne’s iPaaS seamlessly integrates all your data sources into Zendesk without writing a single line of code, giving you a comprehensive 360-degree view of your customers.

What you can do:

  • Seamlessly merge ERP systems for unified business insights
  • Keep the entire team in the loop with embedded CRM tickets
  • Empower external users to interact with tickets and get more engaged customers
  • Auto-sync user and organization data for accurate and up-to-date records
  • Provide agents with real-time customer interaction data and offer better support
  • Integrate any data sources to get a 360-degree view of customer behavior and business operations

02 Data Migration

Make Zendesk even smarter with access to all your historical data. Zero code.

Imagine having all your essential historical data centralized in one platform. eOne’s iPaaS is engineered to help you access your legacy data directly from Zendesk. It’s not just about cleaning up; it’s about setting up your team for more informed, frictionless decisions.

What you can do:

  • Migrate legacy data into Zendesk to get a complete picture of each relationship
  • Archive old data securely and cost-effectively to Azure or Amazon S3, then access it effortlessly within Zendesk
  • Retire outdated SQL databases while making them accessible in Dynamics 365 for better business decisions
  • Generate comprehensive reports that marry historical and Zendesk data
  • Customize Zendesk records with filtered historical data to target more effectively
  • Enable advanced data search and filtering options to help your team find exactly what they’re looking for

03 Reporting

Turn Zendesk data into actionable insights, from wherever you work. Zero code.

Conventional reporting tools often fail to dig deep enough, leaving you with generic insights. eOne’s no-code reporting solution, powered by Popdock, changes the game. Get the flexibility you crave to combine, filter, and analyze data from multiple tables and apps on the fly.

What you can do:

  • Merge multi-table Zendesk views for comprehensive insights
  • Combine Zendesk data with external app data and get all-in-one reports
  • Analyze payment and ticket data together to identify transactional bottlenecks
  • Embed transaction history directly in Zendesk tickets for better customer context
  • Pinpoint data gaps like missing fields in Zendesk tickets
  • Use Popdock API to seamlessly integrate data with PowerBI or Tableau

Redefining iPaaS

Cover more of your Zendesk integration requirements.