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HELP ARTICLES

Help Articles SmartConnect

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
In SmartConnect.com and SmartConnect 21 or newer, a native FTP connector is included. Instructions for the connector can be found in this article. … [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Receiving an error that says 'There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP/eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'There are several… [Read More]
  Monday, January 30, 2023   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 500.19 - Internal Server Error" followed by an additional message that says "The requested page cannot be accessed because the related configuration data for the page is invalid." … [Read More]
  Friday, December 16, 2022   /     Patrick Roth
My customer had been using SmartConnect 2018 and an ODBC query against an on-prem Microsoft CRM for a number of years and was working fine even after updating to SC 21.Recently, they moved to Microsoft CRM CE.  After enabling their Dataverse Tabular Data Stream (TDS) endpoint that emulates a SQL… [Read More]
  Thursday, November 3, 2022   /     Maksudul Haq
The following steps are for creating SmartConnect.com integration:If you do not have SmartConnect Login. See the Getting Started with SmartConnect.com.Connection: Click on Connections, then Create Connection button. You will see all applications connections available list. Here is the Print screen… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Installing the 32 bit Excel Add-in for SmartConnect 21.  It appears to install successfully, however it does not show up in Excel, and there is not any way to add it.  If you are using a 64 bit operating system, but you have 32 bit Excel installed, there is an additional registry setting that… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Thursday, June 2, 2022   /     Ethan Sorenson
IssueWhen running an integration with a Salesforce destination the error “Unable to create/update fields: XXX__c. Please check the security settings of this field and verify that it is read/write for your profile or permission set.” is returned.CauseThe field referenced in the error is a data… [Read More]
  Wednesday, April 27, 2022   /     Maksudul Haq
When executing a Business Central map that gets this error.This server has rejected the client credentials.Step 1 is to check the Business Central connection by verifying with the Microsoft Azure account. Ensure your client credentials and App settings are set correctly as shown in the article… [Read More]
  Monday, March 7, 2022   /     Ethan Sorenson
ProblemWhen importing a record containing a phone number into Business Central any phone number containing letters will return the error message “Phone No. must not contain letters”CauseThe BC field type “Phone Number” does not allow any letters. An example of an invalid phone number… [Read More]
  Friday, February 18, 2022   /     David Youngquist
When launching SmartConnect after upgrading to SmartConnect 20.18.1.56 or above receiving a message that says, "not-null property references a null or transient value eOne.SmartConnect.Connectors.Crm2011.MsCrm2011Connector.ClientID"This is due to a new field that was created during the upgrade, but… [Read More]
  Wednesday, February 2, 2022   /     Maksudul Haq
The Windows Service handles any scheduling requirements from the SmartConnect application. In SmartConnect 21, you need to create and run Windows Service from the SmartConnect Configuration.  To Create Windows Service in SmartConnect 21; Find the file name: eOne.SmartConnect.Config.exe from the… [Read More]