HELP ARTICLES

Help Articles

  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security" There are… [Read More]
  Wednesday, January 22, 2014   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"This is caused by not having 32 Bit Excel/Office… [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
This article will discuss how to upload and download files to an SFTP with SmartConnect 20.16 or newer using the WinSCP API. … [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Monday, October 12, 2015   /     Chris Hanson
Overview … [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Receiving an error that says 'There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP/eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'There are several… [Read More]
  Monday, October 29, 2018   /     Patrick Roth
I'm trying to delete a Customer record in Business Central/NAV using the SmartConnect SOAP CustomerCard endpoint.When I run the integration, it fails with the error:Failed to delete record with Keys 'Key = XXX' Key "XXX" is not well formed!Why do I get this error?The reason for the error is a… [Read More]
  Wednesday, September 26, 2018   /     Ethan Sorenson
A quick article to assist in resolving a common error message when creating a map to SalesForce.First, we should address how SmartConnect sends data to SalesForce. SmartConnect connects to SalesForce using the SOAP API. For every record SmartConnect makes two calls to the web service. The first call… [Read More]
  Thursday, August 9, 2018   /     Ethan Sorenson
Looking to integrate with Microsoft Dynamics 365 Business Central?  Your first step in SmartConnect will be to set up the connector, then you will be able to create your SmartConnect maps to set up your integrations.The Dynamics NAV/D365 Business Central Odata Connector is available in SmartConnect… [Read More]
  Monday, August 6, 2018   /     David Youngquist
How can I add either the Company ID or the Company Name to a Multicompany SmartList?You can add Company ID or Company Name using a calculated field in SmartList Builder.  Click on the Calculations button in SmartList Builder, then click on the Add button.  There is a section at the bottom of the… [Read More]
  Wednesday, August 1, 2018   /     David Youngquist
When attempting to browse the SmartConnect web client, the browser window reports an error that says “HTTP Error 403.14 – Forbidden” followed by an additional message that says “The Web server is configured to not list the contents of this directory."  What is causing this?This means you do… [Read More]
  Friday, July 27, 2018   /     David Youngquist
When you create a new company in Microsoft Dynamics GP, you need to add your eConnect service account to the DYNGRP for the newly created company otherwise you will get login errors, or missing procedure errors when you run maps into the new company. … [Read More]
  Monday, July 23, 2018   /     Patrick Roth
I've installed a new Microsoft Dynamics GP Client and when I save my Extender Window, I'm expecting to see the dialog:In order to use this Window in SmartConnect an Extender View must be created with the same name as the Window.  Would you like to do so now?However, the dialog never appears.  How… [Read More]
  Friday, July 13, 2018   /     Patrick Roth
I'm installing SmartConnect choosing all the installation items.After entering the information for those items and starting the install, it quickly fails and gives the error:The SmartConnect Setup Wizard ended prematurely.SmartConnect setup ended prematurely because of an error.  Your system has… [Read More]
  Wednesday, July 11, 2018   /     Patrick Roth
I have a Shopify REST connector set up in SmartConnect that has been working for some time.Now when I try to run a SmartConnect map using that Shopify REST connector as either a source or destination I get the error:Connection could not be validated.The underlying connection was closed: An… [Read More]
  Monday, July 9, 2018   /     Ethan Sorenson
How to resolve the datetime field in SmartConnect displaying a different value than in the  Dynamics 365 Sales/CRM User Interface.CauseSmartConnect uses the D365 web services to pull your data source. The web services return datetime fields exactly as they are stored in the D365 SQL tables. There… [Read More]

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