HELP ARTICLES

Help Articles

  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Thursday, December 8, 2011   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security" There are… [Read More]
  Wednesday, January 22, 2014   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"This can be caused by 1 of two things.1. The… [Read More]
  Monday, October 12, 2015   /     Chris Hanson
Overview … [Read More]
  Friday, July 14, 2017   /     Chris Hanson
Overview … [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Tuesday, October 17, 2017   /     David Youngquist
Attempting to run SmartConnect maps using Excel as a datasource.  Maps have been working fine until recently when all my Excel maps starting giving the error that says, "Error [HY000] [Microsoft] [ODBC Excel Driver] Reserved error (-5016); there is no message for this error."  Double clicking on… [Read More]
  Friday, July 13, 2018   /     Patrick Roth
I'm installing SmartConnect choosing all the installation items.After entering the information for those items and starting the install, it quickly fails and gives the error:The SmartConnect Setup Wizard ended prematurely.SmartConnect setup ended prematurely because of an error.  Your system has… [Read More]
  Wednesday, July 11, 2018   /     Patrick Roth
I have a Shopify REST connector set up in SmartConnect that has been working for some time.Now when I try to run a SmartConnect map using that Shopify REST connector as either a source or destination I get the error:Connection could not be validated.The underlying connection was closed: An… [Read More]
  Monday, July 9, 2018   /     Ethan Sorenson
How to resolve the datetime field in SmartConnect displaying a different value than in the  Dynamics 365 Sales/CRM User Interface.CauseSmartConnect uses the D365 web services to pull your data source. The web services return datetime fields exactly as they are stored in the D365 SQL tables. There… [Read More]
  Wednesday, July 4, 2018   /     Ethan Sorenson
Ticket Grid is returning an error saying:“Could not load grid data: You have not entered your Zendesk Credentials in the solution settings.”There are two causes for this error message.Credentials have not been entered on the Zendesk SolutionGo to D365 Sales > Settings > Solutions >… [Read More]
  Wednesday, July 4, 2018   /     Ethan Sorenson
Sometimes after adding the ticket grid to either the Contact or Account, it will not appear as shown below.We recommend putting the ticket grid web resource on its own tab of the Form.You can edit the web resource to use more space.In the Form editor open up the web resource properties window.In the… [Read More]
  Wednesday, July 4, 2018   /     Ethan Sorenson
After installing the app receive message “Could not log into Office 365”Resolution:In Zendesk go to Settings > Apps > Manage > Dynamics 365 Sales Connector > Click the App Configuration tabCopy the URL to a new browser window and enter the same Email used in the App setup along with… [Read More]
  Wednesday, July 4, 2018   /     Ethan Sorenson
Here is a collection of available filtering commands that work when using the NAV/Business Central Connector as a data source.Text[table id=7 /]Either/Or filtering using pipe ‘|’ operatorEx. Linda*|Mary* - returns records that start with either Linda or Mary.And filtering using the ‘&’… [Read More]
  Tuesday, July 3, 2018   /     Ethan Sorenson
When importing Currency Codes with a Purchase Journal entry sometimes the Currency Code will be blank in Business Central, but no error message is returned.The reason for this is because if a Vendor is assigned as the Balance Account the Currency Code comes from the Vendor card and can not be set by… [Read More]
  Monday, June 18, 2018   /     Nicole Albertson
The SmartList Favorites SmartList Builder setup is designed to return a list of SmartList Favorites along with their save level. … [Read More]
  Sunday, June 17, 2018   /     Katie Soderberg
eOne resellers paying on behalf of your customers and customers who have a monthly subscription to eOne products and service offerings can add a new payment method when they are logged into the eOne website.  Here are the steps to add a new payment method:Go to www.eonesolutions.com and select the… [Read More]

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