HELP ARTICLES

Help Articles

  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Trying to run a SmartConnect map from a machine and getting the error "There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP.eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present,… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Wednesday, January 22, 2014   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"This can be caused by 1 of two things.1. The… [Read More]
  Monday, October 12, 2015   /     Chris Hanson
Overview … [Read More]
  Friday, July 14, 2017   /     Chris Hanson
Overview … [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Receiving an error that says 'There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP/eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'There are probably… [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Thursday, November 16, 2017   /     David Youngquist
I would like to use my Office 365 email account to send emails from SmartConnect, is it possible to configure this? Yes you can configure SmartConnect to work with Office 365 email accounts.  First open SmartConnect and go to the Setup tab, click on the Setup button, and then select the E-mail… [Read More]
  Wednesday, November 15, 2017   /     David Youngquist
Attempting to install the Excel Add-In, and the installation completes without errors.  However when opening Excel, the Add-In does not appear.  Going to the Excel Add-Ins and attempting to enable it also does not show the Add-In as being available.  Ensure you are installing the correct 32 bit… [Read More]
  Thursday, November 2, 2017   /     Lorren Zemke
How do I remove the SmartConnect Dynamics GP Add-In from the Dynamics GP client?… [Read More]
  Thursday, October 26, 2017   /     Lorren Zemke
We just installed the SmartConnect Dynamics GP Add-In and when we launch Dynamics GP, after clicking 'yes' on the message "New code must be included…", we receive the Dexterity Runtime error "Privilege Error" followed by "Unable to include new code". … [Read More]
  Wednesday, October 25, 2017   /     Lorren Zemke
One of the most confusing pieces of data to integrate into Dynamics GP is anything with Analytical Accounting. The main confusion comes from the fact that the field naming conventions don't necessarily match the main module. For example, the Document Number field on the AA distribution is the… [Read More]
  Tuesday, October 24, 2017   /     Ethan Sorenson
The CRM query builder won’t allow you to do everything you can do in SQL, but you can get close.Here are some of the common issues encountered when creating a CRM Query.How do I say not equal to, ‘<>’ and ‘!=’ do not work?This is correct, the CRM FetchXML won’t accept these… [Read More]
  Wednesday, October 18, 2017   /     Ethan Sorenson
When trying to register a CRM real-time map receiving error saying:Could not save record. Deleted object would be re-saved by cascade (remove deleted object from associations). CauseThis error is caused by a CRM field being removed from CRM, while still referenced in the real-time query.ResolutionIf… [Read More]
  Tuesday, October 17, 2017   /     David Youngquist
Attempting to run SmartConnect maps using Excel as a datasource.  Maps have been working fine until recently when all my Excel maps starting giving the error that says, "Error [HY000] [Microsoft] [ODBC Excel Driver] Reserved error (-5016); there is no message for this error."  Double clicking on… [Read More]
  Tuesday, October 17, 2017   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 500.19 - Internal Server Error" followed by an additional message that says "The requested page cannot be accessed because the related configuration data for the page is invalid." … [Read More]
  Monday, October 9, 2017   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 404.3 - Not Found" followed by an additional message that says "The page you are requesting cannot be served because of the extension configuration.  If the page is a script, add a… [Read More]

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