Skip to content


Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
In and SmartConnect 21 or newer, a native FTP connector is included. Instructions for the connector can be found in this article. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Friday, September 22, 2023   /     Ethan Sorenson
table{ … [Read More]
  Tuesday, September 19, 2023   /     Maksudul Haq
When publishing the Popdock query builder or widget extension for a Business Central sandbox, you may receive this message: … [Read More]
  Friday, September 15, 2023   /     Maksudul Haq
If you encounter issues with change triggers in your Business Central data source and need to re-register the change data source trigger, follow these steps:Navigate to the Process Map and access the Source Tab.Uncheck the "Track Changes" options for both Create and Updates.Save the map.To… [Read More]
  Friday, September 8, 2023   /     Maksudul Haq
There are two methods available when moving SmartConnect 21 to a new server.Export-Import MethodStart by Exporting maps from the SmartConnect 21 old server.In the Integrations tab, click Export.Select the maps and Folder directory and click on the Export  4. On the New Server, install the same… [Read More]
  Thursday, September 7, 2023   /     Patrick Roth
I'm running a SmartConnect Integration to Dynamics GP Sales Order Processing (SOP) and attempting to create tracking numbers for that document.  I'm passing in a valid tracking number however eConnect is failing with this error but yet we can see in the error that there IS non-empty tracking number… [Read More]
  Thursday, August 24, 2023   /     Ethan Sorenson
Troubleshooting a Salesforce Realtime Trigger can be difficult because we can't manually run the integration. This article will serve as a guide of steps that can be followed to troubleshoot a Salesforce Realtime data source integration that doesn't run when expected. … [Read More]
  Wednesday, August 23, 2023   /     Ethan Sorenson
table{ … [Read More]
  Monday, August 14, 2023   /     Maksudul Haq
Modern OData APIs provide flexible filter and navigational properties allow external applications to create complex filters and join tables of related data easily. Performance and flexibility are the main reasons we recommend using the OData APIs. Below is an example for configuring an OData Api… [Read More]
  Monday, August 7, 2023   /     Maksudul Haq
ProblemWhen following the SmartConnect knowledge base for creating a Salesforce Real-time data source for the first-time user may find a Salesforce error log under the Salesforce Setup > Developer > logs."Unauthorized endpoint, please check Setup->Security->Remote site settings. Endpoint… [Read More]
  Monday, August 7, 2023   /     Ethan Sorenson
SmartConnect tasks by default will always run when the integration reaches the configured step, for example send an email on integration failure. There are some real-world scenarios where we only want tasks to run when certain conditions are met. Below are some examples of custom conditions for… [Read More]