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Tech Tuesday: Tips for Troubleshooting a Scheduled Map

We have multiple articles on how to troubleshoot a scheduled map. I have consolidated all these tips into this week’s Tech Tuesday Article. 

The first step you need to do is make sure that you have a schedule server setup and that the service is currently available on the network. The link below shows you how to find any SmartConnect scheduling servers on the network and confirm they are active. 

Checking the scheduled service

Then you need to make sure the map is scheduled and that the schedule is active. Do this by following the steps at this link:

Checking if the map is active

If you are on SmartConnect 2014 or above, and you have administrative rights in SmartConnect you can see the scheduler machine errors in the SmartConnect event log viewer. In this window, the “Machine Name” will be the name of the scheduling server you found in the first step of this process. 

SmartConnect Event Logs

If you are on SmartConnect 2013 or lower, or don’t have admin rights, you need to go to the machine where the scheduler is running and look at the Windows event viewer of that machine for any SmartConnect or eConnect errors. Login to the machine that you found in the first step in this process, then go to the Windows Event Viewer, and go to the Application and Services Logs. In there will be a SmartConnect event log – any errors that occurred while running the scheduler will be in this log.

Below are some additional tips for troubleshooting a scheduled map:

Lastly, here are some additional information on security considerations for the user configured to run the scheduling service:

Scheduling Security

Have any questions regarding SmartConnect? Feel free to email us at!

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