How to Navigate This Error: ‘The User Id in the database is different from the User Id in the UAM’

In this video, we will walk you through how to navigate the error: The User Id in the database is different from the User Id in the UAM. After being switched from Perpetual to SaaS subscription, some users were not able to log into SmartConnect 21 on-premises because they were not linked to our tenant. Using this documentation link, they were able to add the user to the UAM account, however, now they get this specific error message. This video will walk you through how to resolve it and why it may occur.

If you'd like to read the help article that goes along with this, click here.