Data Migration to Zendesk: Strategies for Success

Our goal within this interactive session was to walk through considerations for data migration and a plan when you’re transitioning your helpdesk solution, so you can avoid unnecessary downtime and empower your agents to be super efficient.

In this webinar, we covered:

• Understanding data migration & working with types of history
• Considerations when transitioning off other helpdesk solutions like Freshdesk or Salesforce
• Tools & technologies to move and access history from your previous helpdesk and other tools that store history (like your CRM, ERP, previous helpdesk, online data storage, databases, and more)
• Developing a Plan
• Q&A

If you're interested in learning more about eOne’s data management offerings for Zendesk, check out this video: Data Management for Zendesk | eOne Solutions.