Overview
This article provides step-by-step guidance for troubleshooting scheduled map execution issues in eOne SmartConnect version 21 and higher. It focuses on validating the scheduler service, confirming map execution, and identifying failure causes using SmartConnect logs.
Applies To
- SmartConnect 21.1.0.xxxx and higher
- Scheduled integrations (Maps)
Symptoms
One or more of the following may be observed:
- A scheduled map does not run at the expected time
- Last Success Date and Last Fail Date are not updating
- Scheduled maps only run manually but not automatically
Initial Validation: Schedule the Map for Testing
- Open the map you want to troubleshoot.
- Schedule the map to run 2 minutes from the current time.
- Save the schedule.
- Save the map.
- Wait at least two full minutes past the scheduled time.
Verify Scheduler Activity
Navigate to Integrations – Schedules and review the Last Success Date and Last Fail Date fields.
Verify the SmartConnect Scheduler Service
Go to File – Maintenance – Running Servers and look for a Windows Service server type
Restart the SmartConnect Windows Service
Log in to the server where the service is installed, open Windows Services, locate eOne SmartConnect Service, and restart it. Then after restarting the scheduler service, open up the same map and schedule it to run 2 minutes from the current time.
Wait for the map to run and a failure to occur. When the map fails, take note of the exact time it failed.
Analyze Map Failures Using Event Logs
Go to File – Logs – Event Logs, locate the failure by map name and time, and review the error details.
Once you locate the failure event, double click on that line to receive detailed information about why the map failed.
Resolution
Use the error details in the Event Log to resolve the issue and confirm successful execution by rescheduling the map.
