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Troubleshooting scheduled maps on SmartConnect 21 and higher

Published: Aug 19, 2024
Post Author Written by David Youngquist
  1. Open the map you want scheduled and schedule it 2 minutes from now.
  2. Save the schedule and then save the map. Wait until at least two full minutes past the scheduled time. i.e., if you scheduled it at 12:38 pm, then wait until at least 12:40 pm before you check it. Once the time has elapsed, go to the Integrations tab, and click on the “Schedules” button. Look at the Last Success Date or Last Fail Date and see if either one is updated.
  3. If neither one updates, either the scheduler service is not installed, or it is not running. Go to the top menu and select File – Maintenance – Running Servers. Look for a “Server Type” of “Windows Service” If you cannot find one, then the service is not installed, you need to install it somewhere, typically the SQL server with the SmartConnect database on it is the best place to install it. If there is a server listed in there, you need to login to it and go into Windows Services and find the “eOne SmartConnect Service” and restart it. In my screenshot the service is on a server named EONE, so I need to RDP into that server and restart the service.
  4. After restarting the service, reschedule the map 2 minutes from now, and then check the map scheduler window and see if either the last success date or last fail date updated. (The screenshot in step 2). If the last success date updates, then you are done, the map is running scheduled.
  5. If the last failure date updates, write down what time it was, as you can see in this screenshot my map “SCHEDULERTESTING” failed at 10:05 AM.
  6. Then in SmartConnect go to File – Logs – Event Logs – Event logs and scroll though the events until you find for that specific map at the time it last failed. As you can see in my screenshot one where it says ““SCHEDULERTESTING” failed at 10:05:50 AM.
  7. Double click on the time it failed, and it will show you the details of why it failed.

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