Skip to content


Salesforce Objects or fields are not available in SmartConnect


SmartConnect will automatically find new Objects and fields added to SalesForce by parsing the metadata provided by the Salesforce web services. This article will go through the steps to resolve cases where an Object or field is not visible for use in SmartConnect.

Connector Setup

Check the following settings in the Salesforce Connector, SmartConnect > Setup > Setup > SalesForce Connector.

  1. The URL is pointed to the correct tenant. If connecting to Production, the URL will be If connecting to a sandbox the URL will be
  2. The API version is correct. Salesforce will add new functions and features over time, and these new features may require a newer version of the API to be used. By default the version is set to 39.0, but this can be manually changed to your version.
  3. Check that the credentials used in ‘Default Security’ are for a user that has access to the Salesforce Object or field you are attempting to access.

Refresh the Metadata

Restart SmartConnect to force SmartConnect to refresh the metadata reference and read any newly added Objects and fields.

*If using this refresh is done automatically on the back-end when creating a data source or a new process using the SalesForce connector.

Check field visibility

Field visibility can be set at either a Permission Set/Profile level or a Single Field level. Check that the field isn’t being hidden in either of these locations.

If you need assistance, our support team can be reached at


Tracking UserID or Name when running the integration
The reply URL specified in the request does not match the reply URL configured for the application
Use the REST Connector to parse nested Value Arrays
SmartConnect email task fails with error: An invalid character was found in the email header
Does SmartConnect import into Avalara Avatax software


SSL Security error using OLEDB Connection
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Removed Part: /xl/vbaProject.bin part. (Visual Basic for Applications (VBA))
The server process could not be started because the configured identity is incorrect.
Using WINSCP and a task to upload or download files from an SFTP site



Business Central CRM D365 Business Central Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP integration Map Meet the Team Microsoft dynamics crm Microsoft Dynamics GP Navigation List Builder Office Relationships partners Popdock release Reporting SalesForce SmartConnect SmartConnect Bootcamp SmartConnect Maps SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Tech Tuesday Templates training

Integrate & Automate without Any Code.

SmartList Data has Never Been Faster.

The Easiest Way to Report on GP Data.