Due to scheduled maintenance, some areas of our site are currently inaccessible. Thank you for your patience.

Please reach out to sales@eonesolutions.com with any questions.


Salesforce INVALID_LOGIN: Invalid username, password, security token; or user locked out.

Published: Nov 20, 2018
Post Author Written by David Youngquist

Trying to setup the Salesforce connector and receiving the error, “INVALID_LOGIN: Invalid username, password, security token; or user locked out.”

  1. Confirm that you can login to Salesforce manually using the same username, password
  2. If they are correct, and you can login manually, then check what URL you have been given to login.  

Live organizations login at https://login.salesforce.com

Test organizations login at https://test.salesforce.com

If you are using a test organization, you need to change the default URL that SmartConnect puts into the service URL when you activate the Salesforce Connector.  By default, it configured the connection to the live organization.  So if you login to a test organization, change the URL at the top of the SmartConnect window to look like this:

Feeling stuck? Get the support and guidance you need to help you power through any data challenge

We're on your integration team. Connect with our people and let us know how we can help you.