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Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory.

Published: Jan 29, 2025
Post Author Written by David Youngquist

When browsing to the SmartConnectWCF web service, you may receive an error that says “Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests.”

In order to resolve this, you need to edit the Web.Config file for the WCF web service.

If you’d rather watch a step-by-step demonstration of this, see below or click here.


  1. Login to the machine that is hosting the IIS server.
  2. Using Windows Explorer browse to the C:\Program Files\eOne Solutions\SmartConnect API folder
  3. Open the Web.config file in Notepad
  4. Find the existing line that says this:

<serviceHostingEnvironment multipleSiteBindingsEnabled="true" />
  1. Edit the the existing line to say this:

<serviceHostingEnvironment multipleSiteBindingsEnabled="true" minFreeMemoryPercentageToActivateService="0" />
  1. Save the changes you have made to the Web.config file and then restart the SmartConnectWcf web service
  2. The error should be resolved

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