If you are unable to log in to your Popdock account, begin by verifying a few common details that may quickly resolve the issue.
- Confirm that you are entering the correct email address and password.
- Ensure that your keyboard’s Caps Lock key is turned off.
- Verify that you have a stable internet connection and are using the correct Popdock login page.
If these checks do not solve the problem and your account has not been locked after five unsuccessful login attempts, you can click the Forgot Password link to reset your password and regain access.
If you have reached the five-attempt limit and your account is locked, please contact the eOne Support Team for assistance. Once support has unlocked your account, you can try to log in again or use the Forgot Password link if you continue to experience login issues.
Security Administrator Changing Account Password Policy
In some cases, you may have a valid Popdock login, but a Security Administrator for your organization has recently updated the password policy. When this occurs, using the Forgot Password link to reset your password may appear to succeed. However, if your new password does not meet the updated policy requirements, the change will not actually take effect. As a result, you will not be able to log in to your Popdock account and an error will display.
To resolve this issue, contact the Security Administrator for your account to review the current password policy. Ensure that the new password you are setting meets all the specified criteria before attempting to update it again.
The following example shows the Password Policy page and its configurable settings:
Partners with Access to Multiple Client Accounts
To enforce the most secure security policy, we require the strictest password requirements from all the accounts you have access to.
When resetting your password, the system requires your new password to meet all applicable password policies across your associated Popdock accounts. This means that if any client has a stricter password policy, that policy will take precedence and must be satisfied.
Consider the following scenario:
| Client Account | Password Requirements |
| Client A | 10+ characters, uppercase, lowercase, numbers |
| Client B | 20+ characters, uppercase, lowercase, numbers, special character |
In this case, your required password would need to contain a minimum of 20 characters, include uppercase and lowercase letters, at least one number, and at least one non-alphanumeric character.
Ensuring your password meets the most restrictive policy across all client accounts should allow your password update to process successfully.
If you have any questions or other issues when trying to log in to your Popdock account, please contact us.
