When launching Microsoft Dynamics GP, you get the message that SmartList Builder needs to finish installing. It runs through the install, but when launching Microsoft Dynamics GP again, it prompts for the install again.
Upon further review, the DexSQL.log and/or SQL Profiler Trace show errors on any of the following:
The DDB10000, ERB10100, NLB10100, SLB10100, or SLB10400 show the following errors:
[Microsoft][SQL Server Native Client 10.0][SQL Server]Invalid column name ‘Extender_Type’.
[Microsoft][SQL Server Native Client 10.0][SQL Server]Invalid column name ‘Extender_ID’.
The ERB11100, NLB11100 or SLB11100 show the following error:
[Microsoft][SQL Server Native Client 10.0][SQL Server]Invalid column name ‘Blank_Field_CB’.
The following steps can be used to resolve the issue.
1. Make a complete backup of the Dynamics and company SQL databases.
2. In the Microsoft Dynamics GP installation directory, rename the slbuild.dic and Application.SmartListBuilder.dll files.
3. In the Addin folder in the Microsoft Dynamics GP installation directory, rename the eOne.Dynamics.GP.DrillDownBuilder.Engine and eOne.Dynamics.GP.ExcelBuilder.Engine.dll files.
4. In the Control Panel, open the Programs and Features window. Find the Microsoft Dynamics GP 2013 installation and click Change. Remove the SmartList Builder Feature from the installation.
5. In the Control Panel, open the Programs and Features window if it isn’t still open. Find the Microsoft Dynamics GP 2013 installation again and click Change. Add the SmartList Builder Feature to the installation.
6. In SQL Management Studio, run the following scripts to reset the status and version so the update will run again in Microsoft Dynamics GP Utilities.
update DYNAMICS..DB_Upgrade SET db_status=0 WHERE PRODID=3830
update DYNAMICS..DB_Upgrade SET db_verMajor=10, db_verBuild=84, db_verOldMajor=10, db_verOldBuild=84 WHERE PRODID=3830
update DYNAMICS..DU000020 SET versionMajor=10, versionBuild=84 WHERE PRODID=3830
7. Launch Microsoft Dynamics GP Utilities, log in as ‘sa’, and run through the Dynamics and company database update.
8. Verify the following scripts run without error in SQL Management Studio
select Extender_Type, Extender_ID from DYNAMICS..DDB10000
select Extender_Type, Extender_ID from DYNAMICS..ERB10100
select Extender_Type, Extender_ID from DYNAMICS..NLB10100
select Extender_Type, Extender_ID from DYNAMICS..SLB10100
select Extender_Type, Extender_ID from DYNAMICS..SLB10400
select Blank_Field_CB from DYNAMICS..ERB11100
select Blank_Field_CB from DYNAMICS..NLB11100
select Blank_Field_CB from DYNAMICS..SLB11100
9. Install the SmartList Builder download
Note: If you are not comfortable running through these steps or are updating to Microsoft Dynamics GP 2015 and experiencing the issue, please contact eOne Support by calling 888-319-3663 or emailing support@eonesolutions.com for assistance.
