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How to determine if a SmartConnect CRM Real Time Plug In is running

After successfully registering a Real Time Plug In, it can be hard to determine if the plug in is running, and if are any errors associated with the event. Here are the steps to determine if a plug in is running, and see any errors that have occurred.

1. Perform whatever action should trigger the SmartConnect Real Time Plugin to fire. Either creating/updating an account, creating/updating a contact, etc…

2. After you perform the action, inside of CRM go to Settings – System – System Jobs

3. Look for a recent system job name that says ‘eOne.SmartConnect.Crm2011Plugin.RealTimePlugin AAA BBB

AAA will be the entity that the plugin is registered on and BBB will be the event the plugin is registered on.

4. Double click on the failed event and it will give you details on why the operation failed.


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