When running a SmartConnect map, receiving an error that says “The server process could not be started because the configured identity is incorrect”. If the COM+ user password is retyped, SmartConnect runs fine again for a while only to fail again on a later date.

This problem occurs because the “Log on as a batch job” and “Log on as a service” privilege is not set for the identity of the eConnect COM+ object. When you set a user as the COM+ identity, COM+ adds this privilege for you. However, if the user is a domain account, and if that user does not have the “Log on as a batch job” privilege set in a Group Policy Object (GPO) when the Active Directory performs an update, the identity of the COM+ package is reset, and the permission is removed. If you retype the password, COM+ will add the “Log on as a batch job privilege” again for the local computer. To resolve this problem, give the domain account the “Log on as a batch job” and “Log on as a service” privilege in the Group Policy Object in the Domain Controller.