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How to set up automatic payments on eOne’s website portal

Published: Jun 01, 2023
Post Author Written by Nicole Albertson

Customers and eOne Partners paying on behalf of their customers can setup Automatic Payments for any of their modules, subscription or perpetual, when they are logged into the eOne website

Please note that any new monthly subscription module purchases are automatically setup for monthly automatic payments.  New yearly subscription modules have the option to turn off automatic payments when purchasing.  New perpetual module purchases have the option to turn on automatic payments for AEP when purchasing.

Here are the steps to add a new automatic payment:

  1. Go to www.eonesolutions.com and select the SIGN IN at the top, right-hand side of the screen.
  2. Verify that eOne Portal is marked and select SIGN IN. 
  3. Enter your username and password and select SIGN IN.
  4. Navigate to Automatic Payments under My Account.
  5. Select Setup an Automatic Payment.
  6. Select the module(s) you want to add to automatic payments.
  7. If selecting a subscription module, select the Billing Frequency (Monthly or Yearly) to setup the automatic payments for. 
    1. The Billing Frequency will show the current setup for the module, but it can be changed here.
    2. The Billing Frequency will not be available if multiple modules are selected.
  8. Select the credit card you want linked to the automatic payments for the modules selected.
  9. Submit the automatic payment setup.

 

Here are the steps to edit an automatic payment:

  1. Go to www.eonesolutions.com and select the SIGN IN at the top, right-hand side of the screen.
  2. Verify that eOne Portal is marked and select SIGN IN. 
  3. Enter your username and password and select SIGN IN.
  4. Navigate to Automatic Payments under My Account.
  5. Select the module(s) you need to change the automatic payment for and select Edit.
  6. If selecting a subscription module, select the Billing Frequency (Monthly or Yearly) to setup the automatic payments for. 
    1. The Billing Frequency will show the current setup for the module, but it can be changed here.
    2. The Billing Frequency will not be available if multiple modules are selected.
  7. To change the credit card, select the card showing and select another card that is on file or select New Card to enter a new one.
  8. Select Update to update the automatic payment setup.

Here are the steps to remove an automatic payment:

  1. Go to www.eonesolutions.com and select the SIGN IN at the top, right-hand side of the screen.
  2. Verify that eOne Portal is marked and select SIGN IN. 
  3. Enter your username and password and select SIGN IN.
  4. Navigate to Automatic Payments under My Account.
  5. Select the module(s) you need to remove the automatic payment for and select Remove.
  6. On the Confirmation window, verify that the modules listed are the ones you want to remove automatic payments for and select Confirm.

If you have any questions, please give us a call at +1 888-319-3663, email sales@eonesolutions.com, or click to chat with our sales team on the eOne website.  We’re happy to help.

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