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HELP ARTICLE

How to Pay for a Customer Renewal or Prorate their Annual Enhancement


Here are the steps to pay for a customer renewal on eOne’s website:  

1. Go to www.eonesolutions.com and select the SIGN IN at the top, right-hand side of the screen.
2. Enter your username and password and select SIGN IN.
3. Select the My Account > Renewal / Key on the top right of the page.
4. Filter by customer in the search panel or filter by selecting the filter icon located next to right of the customer you wish to filter.
5. Check the box on the item you would like to order and select Renew.
6. If you would like to prorate the date, you can do so by clicking on the align date box and using the calendar to select the appropriate date. Once everything looks correct click Add to Cart.
7. If you want to delete an item, click the X to the left of that item
8. Select Checkout and choose your method of payment (preferably credit card).
9. Select Place Order and you will receive: a paid invoice if processed with credit card or an invoice if check/wire was selected.


If you have any questions, please give us a call at 1-888-319-3663 or you can email our renewals team at renewals@eonesolutions.com.

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