If you see the error “Integration is locked and deactivated” when running on a schedule, it means SmartConnect detects an activity record. Essentially, SmartConnect thinks the integration is running, but because the InProgress flag is set to false, it actually isn’t. This typically happens when a map run crashes and isn’t cleared properly.
If you’d rather watch a video explaining this, see below or click here.
- Find the integration in your schedules tab.
- Navigate to the integration with the integration “locked – deactivated” error.
- Click the edit pencil and press save to revalidate the schedule, and it will re-enable the schedule.
- If this issue keeps occurring, you might want to enable the “allow long-running schedule.” This allows SmartConnect to attempt the schedule, even if it takes too long.
After that your integration should be up and running again!
If you have questions about how to fix the integration is locked error or other solutions? Feel free to send us an email at support@eonesolutions.com
