Skip to content
+1-888-319-3663

HELP ARTICLE

eOne Support Lifecycle Policy


The eOne Lifecycle policy states the standard support policies for all eOne products. This policy is a worldwide policy. However, if local laws require different policies, those changes will be made individually.

SmartConnect On-Premise Lifecycle

The policy follows the Fixed and Modern Lifecycle policies for SmartConnect On-Premise.  SmartConnect Online does not follow this Lifecycle Policy.

The Modern Lifecycle Policy requires that customers stay current by always being on a supported release of SmartConnect On-Premise.  This means that applying at least one of the SmartConnect all-inclusive updates released within the last one year from the current date.  This policy offers support and updates included in the Modern Lifecycle Policy definition below.  This policy applies to SmartConnect 21 and any future releases.

The Fixed Lifecycle Policy allows for 3 years of Standard support and updates and 2 years of Extended support for a total of 5 years of support for the releases included.  This policy offers support and updates included in the Fixed Lifecycle Policy definition below.

Products ReleasedRelease DateStandard Support End DateExtended Support End Date
SmartConnect 20165/20/20165/20/20195/20/2021
SmartConnect 20174/28/20174/28/20204/28/2022
SmartConnect 201812/15/201712/15/202012/15/2022


Node Builder Lifecycle

The policy follows the Modern Lifecycle policies for Node Builder. 

The Modern Lifecycle Policy requires that customers stay current by always being on a supported release of Node Builder.  This means always being on the current release of Node Builder or the previous one if within one year of the current release.  This policy offers support and updates included in the Modern Lifecycle Policy definition below.

 

Extender, Flexicoder, SmartList Builder, SmartPost, and SmartView Lifecycle

The policy follows the Fixed and Modern Lifecycle policies for Microsoft Dynamics GP for Extender, Flexicoder, SmartList Builder, SmartPost, and SmartView. 

The Modern Lifecycle Policy requires that customers stay current by always being on a supported release of Microsoft Dynamics GP and the compatible release of eOne’s Products.  This means that applying at least one of the Dynamics GP all-inclusive updates released each year.  This policy offers support and updates included in the Modern Lifecycle Policy definition below.  This policy applies to releases for Microsoft Dynamics GP (18.2 and greater).

The Fixed Lifecycle Policy allows for 5 years of Standard support and updates and 5 years of Extended support for a total of 10 years of support for the releases included.  This policy offers support and updates included in the Fixed Lifecycle Policy definition below.

Products ReleasedRelease DateStandard Support End DateExtended Support End Date
Extender 20134/10/20134/10/20184/11/2023
Extender 20151/12/20154/14/20204/8/2025
Extender 20165/16/20167/13/20217/14/2026
Extender 201812/15/20171/10/20231/11/2028
Flexicoder 20136/4/20144/10/20184/11/2023
Flexicoder 20151/12/20154/14/20204/8/2025
Flexicoder 20165/16/20167/13/20217/14/2026
Flecicoder 201812/15/20171/10/20231/11/2028
SmartList Builder 20134/10/20134/10/20184/11/2023
SmartList Builder 20151/12/20154/14/20204/8/2025
SmartList Builder 20165/16/20167/13/20217/14/2026
SmartList Builder 201812/15/20171/10/20231/11/2028
SmartPost 20134/4/20134/10/20184/11/2023
SmartPost 20151/12/20154/14/20204/8/2025
SmartPost 20165/16/20167/13/20217/14/2026
SmartPost 201812/15/20171/10/20231/11/2028
SmartView 20136/5/20144/10/20184/11/2023
SmartView 20151/12/20154/14/20204/8/2025
SmartView 20168/19/20167/13/20217/14/2026
SmartView 201812/15/20171/10/20231/11/2028
SmartView External for GP 20136/5/20144/10/20184/11/2023
SmartView External for GP 20151/12/20154/14/20204/8/2025
SmartView External for GP 20168/19/20167/13/20217/14/2026
SmartView External for GP 201812/15/20171/10/20231/11/2028


Modern Lifecycle Defined

Support providedInclusions
Paid support X
Hotfix support* X
Service Pack/Feature Update Releases* X
Problem Report support X
Design changes and feature requests X
Online information available on eOneSolutions.com such as Knowledge Base, Documentation, etc X

  • A hotfix is being defined as a fix to address a specific issue in the software. They do not go through regression testing like Service Packs do.  Generally, hotfixes are included in the next service pack/release as well.
  • For the products of Extender, Flexicoder, SmartList Builder, SmartPost, and SmartView, updates will always be released to be compatible with the latest supported release of Microsoft Dynamics GP (18.x).  No further updates will be released for Dynamics 2018 that would use the fixed lifecycle.  This is to follow the lifecycle policy of Microsoft Dynamics GP.

 

Fixed Lifecycle Policy Defined

Standard Support vs Extended Support

Support providedStandard Support phaseExtended Support phase
Paid support X X
Hotfix support* X
Service Pack/Feature Update Releases* X
Problem Report support X
Design changes and feature requests X
Online information available on eOneSolutions.com such as Knowledge Base, Documentation, etc X X

  • A hotfix is being defined as a fix to address a specific issue in the software. They do not go through regression testing like Service Packs do.  Generally, hotfixes are included in the next service pack/release as well.
  • No further updates will be release in the Fixed Lifecycle Policy.  Any new updates will move customers to the Modern Lifecycle. 



Notes:

  1. This support lifecycle is generated to cover all major and minor releases of a product. For Example, an R2 version of a product would follow the same Standard and Extended support of the parent product.
  2. After the Lifecycle of a product has passed, to receive support, the product would need to be updated to a supported release. If the update is done from an unsupported release to a supported release, that update would supported unless otherwise noted. If there is an intermediary update that has to occur to an unsupported release that portion of the update would not be supported unless other noted below.
  3. If you have multiple eOne Products integrated together, each product will follow its own Lifecycle dates. Be sure to verify and follow the lifecycle dates for each eOne product being used.
  4. The support of eOne products will follow this policy, but if the issue is found to be caused by an unsupported Operating System, Microsoft SQL Server release, .NET release, etc., that specific issue will not be supported until the unsupported issue is resolved.
  5. For the products dependent on the Microsoft Dynamics GP product line, the Lifecycle closely follows the Microsoft Dynamics GP product lifecycle.
  6. Standard and Extended Support is available to all customers with a paid support plan.
  7. This support lifecycle does not affect the use of a product. An unsupported product can be used as long as needed. This lifecycle only defines the availability of updates and support for the product.
  8. Support beyond the Extended support lifecycle can be purchased at an additional cost above and beyond the standard support costs. Please contact eOne at 1-888-319-3663 for information on this pricing.
  9. Any releases prior to what is documented in this policy are no longer supported.

Published:  Tuesday, March 31, 2015
Revised:  Wednesday, August 4, 2021

RECENT POSTS


Use the REST Connector to parse nested Value Arrays
SmartConnect email task fails with error: An invalid character was found in the email header
Does SmartConnect import into Avalara Avatax software
Could not initialize a collection when launching SmartConnect
ERROR [HY000] [Microsoft][ODBC Excel Driver]General error Unable to open registry key when you open a SmartConnect map.

POPULAR POSTS


SSL Security error using OLEDB Connection
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Removed Part: /xl/vbaProject.bin part. (Visual Basic for Applications (VBA))
The server process could not be started because the configured identity is incorrect.
Using WINSCP and a task to upload or download files from an SFTP site

CATEGORIES

TAGS

Business Central CRM D365 Business Central Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP integration Map Meet the Team Microsoft dynamics crm Microsoft Dynamics GP Navigation List Builder Office Relationships partners Popdock release Reporting SalesForce SalesForce.com SmartConnect SmartConnect.com SmartConnect Bootcamp SmartConnect Maps SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Tech Tuesday Templates training

Integrate & Automate without Any Code.

SmartList Data has Never Been Faster.

The Easiest Way to Report on GP Data.