The eOne Lifecycle policy states the standard support policies for all eOne products. This policy is a worldwide policy. However, if local laws require different policies, those changes will be made individually.
SmartConnect On-Premise Lifecycle
The policy follows the Fixed and Modern Lifecycle policies for SmartConnect On-Premise. SmartConnect Online does not follow this Lifecycle Policy.
The Modern Lifecycle Policy requires that customers stay current by always being on a supported release of SmartConnect On-Premise. This means that applying at least one of the SmartConnect all-inclusive updates released within the last one year from the current date. This policy offers support and updates included in the Modern Lifecycle Policy definition below. This policy applies to SmartConnect 21 and any future releases.
The Fixed Lifecycle Policy allows for 3 years of Standard support and updates and 2 years of Extended support for a total of 5 years of support for the releases included. This policy offers support and updates included in the Fixed Lifecycle Policy definition below.
| Products Released | Release Date | Standard Support End Date | Extended Support End Date |
|---|---|---|---|
| SmartConnect 2016 | 5/20/2016 | 5/20/2019 | 5/20/2021 |
| SmartConnect 2017 | 4/28/2017 | 4/28/2020 | 4/28/2022 |
| SmartConnect 2018 | 12/15/2017 | 12/15/2020 | 12/15/2022 |
Node Builder Lifecycle
The policy follows the Modern Lifecycle policies for Node Builder.
The Modern Lifecycle Policy requires that customers stay current by always being on a supported release of Node Builder. This means always being on the current release of Node Builder or the previous one if within one year of the current release. This policy offers support and updates included in the Modern Lifecycle Policy definition below.
Extender, Flexicoder, SmartList Builder, SmartPost, and SmartView Lifecycle
The policy follows the Fixed and Modern Lifecycle policies for Microsoft Dynamics GP for Extender, Flexicoder, SmartList Builder, SmartPost, and SmartView.
The Modern Lifecycle Policy requires that customers stay current by always being on a supported release of Microsoft Dynamics GP and the compatible release of eOne’s Products. This means that applying at least one of the Dynamics GP all-inclusive updates released each year. This policy offers support and updates included in the Modern Lifecycle Policy definition below. This policy applies to releases for Microsoft Dynamics GP (18.2 and greater).
The Fixed Lifecycle Policy allows for 5 years of Standard support and updates and 5 years of Extended support for a total of 10 years of support for the releases included. This policy offers support and updates included in the Fixed Lifecycle Policy definition below.
| Products Released | Release Date | Standard Support End Date | Extended Support Release Date |
|---|---|---|---|
| Extender 2013 | 4/10/2013 | 4/10/2018 | 4/11/2023 |
| Extender 2015 | 1/12/2015 | 4/14/2020 | 4/8/2025 |
| Extender 2016 | 5/16/2016 | 7/13/2021 | 7/14/2026 |
| Extender 2018 | 12/15/2017 | 1/10/2023 | 1/11/2028 |
| Flexicoder 2013 | 6/4/2014 | 4/10/2018 | 4/11/2023 |
| Flexicoder 2015 | 1/12/2015 | 4/14/2020 | 4/8/2025 |
| Flexicoder 2016 | 5/16/2016 | 7/13/2021 | 7/14/2026 |
| Flexicoder 2018 | 12/15/2017 | 1/10/2023 | 1/11/2028 |
| SmartList Builder 2013 | 4/10/2013 | 4/10/2018 | 4/11/2023 |
| SmartList Builder 2015 | 1/12/2015 | 4/14/2020 | 4/8/2025 |
| SmartList Builder 2016 | 5/16/2016 | 7/13/2021 | 7/14/2026 |
| SmartList Builder 2018 | 12/15/2017 | 1/10/2023 | 1/11/2028 |
| SmartPost 2013 | 4/4/2013 | 4/10/2018 | 4/11/2023 |
| SmartPost 2015 | 1/12/2015 | 4/14/2020 | 4/8/2025 |
| SmartPost 2016 | 5/16/2016 | 7/13/2021 | 7/14/2026 |
| SmartPost 2018 | 12/15/2017 | 1/10/2023 | 1/11/2028 |
| SmartView 2013 | 6/5/2014 | 4/10/2018 | 4/11/2023 |
| SmartView 2015 | 1/12/2015 | 4/14/2020 | 4/8/2025 |
| SmartView 2016 | 8/19/2016 | 7/13/2021 | 7/14/2026 |
| SmartView 2018 | 12/15/2017 | 1/10/2023 | 1/11/2028 |
| SmartView External for GP 2013 | 6/5/2014 | 4/10/2018 | 4/11/2023 |
| SmartView External for GP 2015 | 1/12/2015 | 4/14/2020 | 4/8/2025 |
| SmartView External for GP 2016 | 8/19/2016 | 7/13/2021 | 7/14/2026 |
| SmartView External for GP 2018 | 12/15/2017 | 1/10/2023 | 1/11/2028 |
Modern Lifecycle Defined
| Support Provided | Inclusions |
|---|---|
| Paid Support | X |
| Hotfix Support* | X |
| Service Pack/Feature Update Releases* | X |
| Problem Report Support | X |
| Design Changes and Feature Requests | X |
| Online Information Available on eOneSolutions.com such as Knowledge Base, Documentation, etc. | X |
- A hotfix is being defined as a fix to address a specific issue in the software. They do not go through regression testing like Service Packs do. Generally, hotfixes are included in the next service pack/release as well.
- For the products of Extender, Flexicoder, SmartList Builder, SmartPost, and SmartView, updates will always be released to be compatible with the latest supported release of Microsoft Dynamics GP (18.x). No further updates will be released for Dynamics 2018 that would use the fixed lifecycle. This is to follow the lifecycle policy of Microsoft Dynamics GP.
Fixed Lifecycle Policy Defined
Standard Support vs Extended Support
| Support Provided | Standard Support phase | Extended Support phase |
|---|---|---|
| Paid Support | X | X |
| Hotfix Support* | X | |
| Service Pack/Feature Update Releases* | X | |
| Problem Report Support | X | |
| Design Changes and Feature Requests | X | |
| Online Information Available on eOneSolutions.com such as Knowledge Base, Documentation, etc. | X | X |
- A hotfix is being defined as a fix to address a specific issue in the software. They do not go through regression testing like Service Packs do. Generally, hotfixes are included in the next service pack/release as well.
- No further updates will be release in the Fixed Lifecycle Policy. Any new updates will move customers to the Modern Lifecycle.
Notes:
- This support lifecycle is generated to cover all major and minor releases of a product. For Example, an R2 version of a product would follow the same Standard and Extended support of the parent product.
- After the Lifecycle of a product has passed, to receive support, the product would need to be updated to a supported release. If the update is done from an unsupported release to a supported release, that update would supported unless otherwise noted. If there is an intermediary update that has to occur to an unsupported release that portion of the update would not be supported unless other noted below.
- If you have multiple eOne Products integrated together, each product will follow its own Lifecycle dates. Be sure to verify and follow the lifecycle dates for each eOne product being used.
- The support of eOne products will follow this policy, but if the issue is found to be caused by an unsupported Operating System, Microsoft SQL Server release, .NET release, etc., that specific issue will not be supported until the unsupported issue is resolved.
- For the products dependent on the Microsoft Dynamics GP product line, the Lifecycle closely follows the Microsoft Dynamics GP product lifecycle.
- Standard and Extended Support is available to all customers with a paid support plan.
- This support lifecycle does not affect the use of a product. An unsupported product can be used as long as needed. This lifecycle only defines the availability of updates and support for the product.
- Support beyond the Extended support lifecycle can be purchased at an additional cost above and beyond the standard support costs. Please contact eOne at 1-888-319-3663 for information on this pricing.
- Any releases prior to what is documented in this policy are no longer supported.
Published: Tuesday, March 31, 2015
Revised: Wednesday, August 4, 2021
