We’re always on the lookout for innovative ways to enhance customer experiences. That’s why we’re excited to share Zendesk’s customer experience trends of 2024, to help you unlock the power of intelligent CX.

As CX Trends returns for its sixth year, Zendesk is unveiling insights gleaned from 7,000 consumers and business leaders across 20 countries, highlighting ten trends reshaping the CX landscape. From the ascent of digital agents to the pivotal role of data privacy and the promise of predictive, immersive experiences, the report offers a comprehensive look at where CX is headed.

So, what does this mean for businesses like yours? It’s all about staying ahead of the curve, understanding emerging trends, and leveraging technology to foster deeper connections with your customers. With eOne Solutions and Zendesk by your side, you’ll have access to the tools and insights needed to navigate this evolving landscape.

The Zendesk CX Trends 2024 report is a must-read for anyone invested in delivering exceptional customer experiences. By downloading the report, you’ll gain valuable insights into what lies ahead, the technologies driving CX innovation, and strategies for delivering intelligent CX that sets you apart from the competition.

Let’s take a closer look at some of the key findings from the report:

  1. AI and Intelligent Experiences: According to the report, 64% of CX leaders are increasing their investments in evolving chatbots within the next year. This underscores the growing importance of AI-driven solutions in delivering personalized, efficient customer interactions.
  2. Data and Trustworthy Experiences: While 83% of CX leaders believe their customers trust them to protect their data, a staggering 60% of customers feel that most businesses aren’t doing enough in this regard. Building trust through transparent data practices is essential for fostering long-term customer relationships.
  3. Next-Gen and Immersive Experiences: Today’s consumers expect seamless support across a variety of channels, from service to sales. With 80% of consumers expecting chat agents to assist them with everything they need, businesses must prioritize delivering holistic, immersive experiences to meet evolving customer expectations.

At eOne Solutions, we’re committed to helping our clients harness the power of intelligent CX. By partnering with Zendesk, we’re able to provide best-in-class solutions that drive meaningful results and empower businesses to thrive in an increasingly competitive landscape.

Ready to elevate your CX game? Download the Zendesk CX Trends 2024 report today and discover how eOne Solutions and Zendesk can help you unlock the full potential of intelligent CX.