Every SmartConnect plan just got more powerful, and the price didn’t change. With the new SmartConnect release, Startup, Business and Premium customers all get higher record limits, longer log retention, and a set of new platform capabilities built for how integration teams work today.
That means up to 5x more records each month, audit trails that reach back years instead of days, Customer Success at every tier, and new ways to connect SmartConnect to AI agents and tools. Here’s what’s included, plan by plan, and how to pick the one that fits.
The SmartConnect Plan Lineup
Three published plans start at $350 a month, and all of them include unlimited users, unlimited integration processes, one online deployment, up to four on-premises instances, and the Excel add-in. Every plan also runs unlimited records for the first three months before its monthly limit kicks in.
| Plan | Price (USD/ month) | Connections | Records/ month | Scheduler | Process Log History | Audit Log Retention |
| Startup | $350 | 2 | 25,000 (5X more) | Once an hour | 7 days | 1 year (new) |
| Business | $650 | 5 | 500,000 (5X more) | Every 5 minutes | 21 days (up) | 2 years (new) |
| Premium | $1,250 | 8 (1 premium, 7 standard) | 2,000,000 (4X more) | Every 5 minutes | 30 days (up) | 3 years (new) |
Startup is the entry point for flat-file integration, data archiving and Microsoft Fabric bulk loads. Business is the core SmartConnect experience for teams connecting up to five systems, with Essential support and developer access. Premium is built for complex, high-volume workflows and adds a premium connector (Dynamics 365 Finance & Operations or Oracle NetSuite), robust logging and version history.
Need more headroom? A new record pack adds 250,000 records for $100 on any plan. Business can add standard connections at $150 and premium connections at $200 per month; Premium pays $100 and $150. Pricing is quoted in the eOne Shop, with a 12-month initial commitment and prepay savings of 5%, 10% or 15% for one, two or three years.
The Enhancements, Explained
Some of these upgrades are bigger limits on features you already use; others didn’t exist in SmartConnect before. Features marked with an asterisk on the pricing page require the new SmartConnect release.
More Records, Longer History
Monthly record limits jumped 5x on Startup and Business and 4x on Premium. Process log history grew to 21 days on Business and 30 days on Premium, so you can look back further when a run needs investigating. A brand-new audit log keeps one to three years of audit trail history depending on your plan.
Version Restore from Audit (Premium)
Premium customers can now restore a prior record version straight from the audit trail. If a bad import overwrites good data, you can roll it back without rebuilding it by hand.
In-App AI Assistant (All Tiers)
A context-aware AI assistant is coming to the SmartConnect workspace in late 2026. On Startup, it surfaces relevant docs, answers setup questions and guides troubleshooting. On Business and Premium, it becomes a full assistant that builds data sources, maps fields and configures integrations end to end.
MCP and CLI Server Access (Business and Premium)
SmartConnect now connects to AI agents and MCP-compatible tools, alongside the existing SmartConnect API. Your team can manage and run integrations from the AI tools and command line they already use.
Customer Success at Every Tier
Customer Success is now part of every plan and scales with it. Startup gets basic onboarding, Business gets guided onboarding with hands-on setup support, and Premium gets a dedicated CSM with quarterly check-ins, priority escalations and an annual integration health check.
Dedicated Scheduling Service (Premium Add-On)
For $500 a month, Premium customers can run scheduled integrations on isolated infrastructure, unaffected by other tenants. It removes the noisy-neighbor problem for time-sensitive workflows and brings on-premises scheduling predictability to the cloud.
Sandbox and Record Packs
Business includes a sandbox at 50% of the plan, and Premium includes one at 25% of the plan. The new $100 record pack (250,000 records) is available on all three tiers.
Which Plan Fits You?
Start with how many systems you need to connect and how often your data has to move.
- Choose Startup if you run file-based workflows, archive data, or load into Microsoft Fabric, and hourly scheduling is fast enough. Note that Startup doesn’t include support or API access.
- Choose Business if you’re connecting up to five systems, need integrations running every five minutes, and want Essential support, API access and the full AI assistant.
- Choose Premium if you connect to Dynamics 365 Finance & Operations or Oracle NetSuite, move high volumes, or need version restore, a dedicated CSM and a Bootcamp pass.
- Talk to eOne about Enterprise if you move millions of records a month, connect more than eight systems, work in a regulated industry, or want eOne to build and run integrations for you. Enterprise adds unlimited records, dedicated processing capacity, extended log history, telemetry exports to your SIEM tools, and managed services.
Running a one-time ERP migration? The 3-month Migration license is $1,500 and includes unlimited connections and imports on premises. If you also use Popdock, the iPaaS bundles (Business at $800 and Premium at $1,500 a month) pair both products and save at least 20%.
*Please Note: Dynamics GP connection and New SmartConnect on-premise are coming soon.
Get More from the Plan you Already Have
If you’re already a SmartConnect customer, these upgrades come with the new SmartConnect release at your current price. If you’re evaluating integration platforms, there’s never been more included at each tier.
Compare every feature side by side on the SmartConnect plans and pricing page, or book a demo to see the new release in action.
