Skip to content


Tech Tuesday: SmartConnect CRM Connector – Failed to Connect to the CRM Server

In today’s article I will cover an error that appeared when trying to configure the SmartConnect CRM connector to a Microsoft Dynamics CRM Online server and the steps we took to determine the cause.

In the example below, we received the error message “Failed to connect to the CRM Server: Failed to get CRM 2011 Organizations: Access is denied” when attempting to connect to a Microsoft Online Federation Authentication type.

The first thing we checked was if the CRM user account appearing on the SmartConnect CRM connector could actually log in to CRM from the server running SmartConnect. Once logged in to CRM with the user account, you will want to make sure the user is a System Administrator in CRM.


After we confirmed the CRM user could access CRM and we had the appropriate permissions within CRM, we needed to verify the URL for the Dynamics CRM to Azure Service was correctly entered.

While still logged in to CRM as the Admin user and we check the Developer Resources by going to Settings>Customizations>Developer Resources. Here is where we saw the Dynamics CRM URL that we needed to enter in the SmartConnect CRM connector CRM server.

In this particular example, the client happened to be located in Canada and was using a different CRM URL than the standard “” URL. This is likely configured based off the CRM DataCenter Management and Load Balancing servers that Microsoft uses for organizations around the world.

Once we entered the correct CRM URL, we were able to Refresh the SmartConnect CRM Connector and the Organization appeared in the drop down list and our error message no longer appeared.

1 Comment

  1. alexander on January 24, 2017 at 12:53 am

    Apply the following solutions
    – Updating Framework
    – Review of User Security Role
    – Disable Firewall
    – Validation of Ports 80 and 5555
    – Internet connection

    I am still presenting the error using Smartconnect 2016, how interesting I make the same configuration from another server with windows server 2012 there if it works.

    Can somebody help me

Leave a Comment


Meet the eOne Team at BC Tech Days 2023
Tech Tuesday: Building My First Matrix Report
Overcoming the Top Challenges of Zendesk Integration
Accessing Historical Dynamics GP Data in NetSuite: Using Popdock
Popdock's Top 10 New Features


2016 SmartConnect Integration Bootcamps
Tech Tues: Automatically refreshing Pivot Tables in Excel Refreshable Reports
Happy Thanksgiving from the eOne team!
2017 SmartConnect Integration Bootcamps
New Releases of Extender and SmartList Builder



Business Central CRM D365 Business Central Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP integration Map Microsoft dynamics crm Microsoft Dynamics GP Navigation List Builder Office Relationships Partner All Hands Call Popdock promotions release SalesForce SmartConnect SmartConnect Bootcamp SmartConnect Maps SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Tech Tuesday Templates training Zendesk

Integrate & Automate without Any Code.

SmartList Data has Never Been Faster.

The Easiest Way to Report on GP Data.