We are working hard to make updates to the Shop and Account Management portal.

Please note that many of these changes will roll out this Saturday, June 1st and will require downtime. We are working to ensure minimal disruption for our eOne community and really appreciate your patience as we push out these changes. Please reach out to sales@eonesolutions.com with any questions.

Training

Zendesk Integration Training for Beginners

To resolve tickets efficiently, your Zendesk Support Agents need access to detailed data about your customer’s interactions. In almost all cases, these details live in a variety of systems outside of Zendesk, such as CRM, ERP, HR, or your home-grown systems. The good news is that you don’t have to pay a fortune or engage in a custom development project to deliver integrations with these systems.

About the training

In this 1-hour training, eOne will cover how Zendesk customers can configure two-way real-time integration between Zendesk and their core ERP and CRM-related applications using the Popdock platform & Zendesk apps.

What we'll cover

More specifically, we’ll walk through the no-code, flexible setup to:

  • Connect to your ERP, CRM, cloud and on-premises apps.
  • Configuring options for how you want to present and display external data in Zendesk
  • Configuring actions, such as auto-populating Zendesk data or allowing agents to update a status to another system.
  • Showing CRM data and related details in Zendesk
  • Showing invoices and payment details from your ERP

At the end of the training, you’ll leave with a plan and an understanding of how to deliver your custom Zendesk integrations. Put yourself in control to manage changes and your next requirements.

Price Free!
Hosted by Chris Dew, Product Lead & Rob Flannigan, Solution Specialist