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Tech Tuesday: Error with Dynamics NAV Business Web Services and Client Callbacks

In this article I’d like to cover an error message when attempting to integrate with Microsoft Dynamics NAV.

In the example below, I was attempting to import Sales Orders into Microsoft Dynamics NAV and received the following error message: “Failed to create record with keys ‘No = 1001D and No = 1001D’ Microsoft Dynamics NAV Business Web Services attempted to issue a client callback to run page 1401 Sales No. Series Setup as modal. Client callbacks are not supported on Microsoft Dynamics NAV Business Web Services”.

This error does not provide a lot of detail, so determining what was causing the error in this specific example took some additional investigating. To determine if Microsoft Dynamics NAV is setup correctly I attempted to create a Sales Order manually directly in NAV, without attempting my Map import.

To do this, I searched for “Sales Orders” and selected “New” to create a new Sales Order manually.

The No. Series Setup window popped up immediately after select to create a new Sales Order, which indicated my NAV setup in the new company had not been completed.


Once I saved the appropriate No. Series Setup and assigned it to the Sales Order No Series in Microsoft Dynamics NAV, my Purchase Order imported successfully.

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