Finding out if a REST API supports webhooks usually requires digging through the product’s documentation. In our “Work with REST APIs and Webhooks” webinar, we explore real-world examples using Zendesk and Shopify—two applications that support webhooks but document and configure them in very different ways.
With SmartConnect, you’ll see our webhook configuration under the REST Service Setup, where we set up and subscribe to webhooks. But before integrating, you need to ask a few key questions:
- Does the API support webhooks?
- What authentication method does it use?
- What format is the payload (JSON, XML, etc.)?
- What web methods can we interact with?
Since no two systems document webhooks the same way, it’s important to locate the documentation and identify the required webhook type.
How SmartConnect Helps
SmartConnect simplifies the setup process by offering flexible configuration, leveraging the SmartConnect API with no additional installation or scripting required. Whether you need to sync customer updates from Shopify or trigger a support ticket workflow in Zendesk, SmartConnect makes integration easy.
To learn more about webhooks, check out the on-demand webinar, where you’ll get a deep dive into the essential features.
Prefer a quick watch? This 3.5-minute webinar clip covers Working with REST APIs and Webhooks.
Ready to talk to a consultant? Contact us here to learn more.
