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Reminder of 2021 Pricing Updates & Common Questions


Season’s greetings to you!  As we approach the end of 2020, we want to kindly remind you that our new pricing for SmartConnect and Popdock will be live starting January 4, 2021.  If you’ve received a quote or invoice in the last 60 days, we’d encourage you to place your order prior to January 4, 2021, so you are able to receive that pricing prior to the expiry of January 3, 2021.

A few weeks ago we announced pricing changes for SmartConnect and Popdock, which you can review here.  If you’re a partner with us who is communicating these pricing changes to your customers, we’ve prepped plenty of good content – sample email templates, summary of change guides, and conversation guides – for you to use with your customers.

After many conversations with partners and customers, the overwhelming feedback has been positive about these updates, but we wanted to sfhare the answers to the most common questions that have come up:

Where can I find the details for features and inclusions by plan for SmartConnect and Popdock Plans?

We recommend reviewing the SmartConnect Pricing Guide (PDF) and the Popdock Pricing Guide (PDF).  We offer both of those documents by currency.

Specifically, what’s new with SmartConnect?

One of our biggest product development investments this year has been focused around aligning our code base for our SmartConnect on-premise and cloud versions.  This will set us up to be able to add new integration options more efficiently, so that when we build them, they can go into both our cloud and on-premise products at the same time.  It was a massive effort, but we’re very excited about what it will mean for the roadmap of SmartConnect and the value it will deliver for our customers.  Our updated generic REST API connector that works with many types of business applications, for example, will be available in both our cloud and on-premise version of SmartConnect.

With this in mind, it does affect our licensing models, and thus starting in January 2021, both our subscription and perpetual license types will be based on plans.  All our plans will be very inclusive of the features available in SmartConnect and will be tiered based on connections (number of systems you’re integrating with).

  • SmartConnect Subscriptions – We’re introducing three plans – Basic, Business, and Premium. These plans all provide dual use rights to both SmartConnect On-premise and to SmartConnect.com, eOne’s iPAAS cloud version.  The plans are all inclusive of the product features and are tiered based on number of connections and levels of support, training and services. Customers may pre-pay for one, two, or three years of subscription to receive additional discounts for new purchases and with our transition offers.
  • SmartConnect Perpetual Licensing – We’re introducing an 8-year site license + 20% Annual Enhancement for three plans – Basic, Business and Premium. Our 8-year site license + AEP includes the SmartConnect On-Premise product only.  Support, training, and services may be purchased separately.  Considering our Annual Enhancement Plans (AEP) is based on our list pricing, we’ve introduced offers for our existing customers to receive protected AEP prices for two years or transition to subscription at a reduced price.


Specifically, what’s new with Popdock?

For Popdock, we’re introducing three plans – Basic, Business and Premium, which are inclusive of the product features and tiered based on a limit of Popdock app users and query usage. This update to the plan inclusions better supports the most popular way to use Popdock – to embed Popdock data where users work, so they can be more efficient and access the Smartlist-type detail they need quickly to do their job better.  Popdock widgets are now available across all plans.


If I have a customer who is currently on perpetual licensing that would like to transition to the subscription pricing now, can they do that? 

Yes, contact our sales team at sales@eonesolutions.com or your account manager to discuss the best option.  We’re willing to work with you on moving customers to our cloud products and subscription plans in advance to our pricing change.


Can I renew early in advance to the pricing changes  on January 4, 2021?

Yes, if you renew in advance, quotes and invoices generated will be based on eOne’s Q4 2020 price list.  All quotes and invoices generated between November 4, 2020 and January 3, 2021 will expire on January 3, 2021.


What’s the biggest reason for making these changes?

With the pricing adjustments on January 4, 2021, our primary goal is to provide outstanding value to our customers as they continue to use our integration and reporting tools for their existing use cases and for when they move to the cloud.  We have not and will not rush our customers to the cloud, but we will be here to assist with your transition, on your terms. 


I own other eOne products besides SmartConnect and Popdock.  Is eOne still enhancing them?

Yes, we are.  eOne is actively enhancing and supporting it’s Dynamics GP-specific products:  Smartlist Builder, SmartView, Extender (Standard & Enterprise), Flexicoder, SmartPost and Nodebuilder.

 

Have other questions?

Reach out eOne’s sales team by giving us a call at +1-888-319-3663, clicking to chat on our website or emailing us at sales@eonesolutions.com

 

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