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Press Release: eOne Solutions announces strategic partnership with Zendesk


eOne Solutions announces strategic partnership with Zendesk, further enhances integration between online customer service platform, Microsoft Dynamics CRM.

FARGO — August 21, 2015 —The companies will be working closely to leverage the SmartConnect Integration platform — simplifying the integration process and enhancing the user experience for future updates.

“This partnership was a natural fit – eOne and Zendesk both share the same customer-centric mindset, and both companies have a great reputation for Microsoft Dynamics integrations,” said eOne CEO, Martin Olsen. “Our first priority is to upgrade the existing solution to be compatible with Dynamics CRM 2015 and to ensure continuity of access for all existing companies that rely on this solution.”

eOne will continue to provide free email and phone support for all customers. The next phase will be to begin improving the integration to make it easy to deploy, manage and troubleshoot. All existing customers that use the integration solution will be able to continue to use it for no cost. For CRM 2015 integrations, the updated solution will be available for $50 per month in the Zendesk Marketplace. The 2015 integration solution will be released during September after a series of strenuous quality assurance reviews. Any Zendesk customers that would like to be part of the beta program are encouraged to request access by emailing zendesk@eonesolutions.com.

“Big development plans are underway for this integrated solution and we’re confident the Zendesk community will appreciate them,” said Olsen. “The integration will be a much more flexible solution for end users, so they can define what data to display and how to display it within the two systems.  The second enhancement will be to expand the flow of data between Zendesk and CRM and make it completely configurable. You will be able to use any data in Zendesk to create any record in CRM – and this fully featured solution will be available early 2016.”

From a customer and prospect perspective the only change is that the integration will receive significantly more focus and attention. More details on release dates will be available in the coming weeks.

About eOne Solutions:

eOne Solutions is the proud creator of smart, configurable, and integrated software tools for business platforms and web services including Microsoft Dynamics and Salesforce.com. Founded in 2001, eOne has a family of seven flagship products specifically designed to enable business users with the easiest way to view, automate, report, and take action on information. In 2005, Microsoft and eOne built one of the most successful OEM partnerships in the history of Dynamics. With more than 13,000 companies trusting eOne tools daily and over 21,000 installs worldwide, eOne helps more Dynamics customers and partners than any other ISV or service provider.

For any questions, visit eOne’s website, or contact info@eonesolutions.com.

4 Comments

  1. PeB on September 11, 2015 at 1:45 am

    Hi.

    is the Cost 50 per month for 1 user, or for 1 System?

    thx, Greets

  2. PeB on September 30, 2015 at 1:47 am

    Hi,
    but when & where can i buy the solution to integrate zd-tickets into Microsoft Dynamics CRM Online Update 1?
    We are all still waiting for a link to buy and download this solution.
    I asked in the zd-support-forums and insipred the zd-integration-partners-site .. but still nothing happens.
    Gr. PeB

  3. Chris Hanson on October 5, 2015 at 2:41 pm

    Hey,

    Thanks for your comment. We are in the final stages of testing the solution and should have it out at the end of the week here. We will have a couple components to it – the first part you will be able to purchase directly on the Zendesk Marketplace for the app add-in to Zendesk. There will then be a link for our CRM 2015 solution that you will need to deploy in your CRM instance and configure.

    Feel free to email any questions to zendesk@eonesolutions.com for further inquiries.

    Thanks
    Chris Hanson

  4. PeB on October 6, 2015 at 4:41 pm

    Hi again,

    i have different info about this.. and i really don’t know what is real.

    is there a finished and buyable or still free version of the zendesk crm2015 update 1 solution integration, that was customized by eone that it is working in above version of crm?

    What i understand is, that there will come a totally overworked version in the future.
    That is ok.
    But some said, that there was released a, a little bit overworked version, that will now work with the above version of crm.
    But is this the version that costs, or is this version still free..
    and much more important… where can i buy or download this version?

    greets

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