Zendesk Integration for Microsoft Dynamics CRM
Deliver a holistic view of your customers for your sales and support teams with a dynamic two-way integration between ticket data from Zendesk and customer data from Microsoft Dynamics CRM.
Frequently Asked Questions
Zendesk Integration Apps vs. SmartConnect
When it comes to integrating your Zendesk and Dynamics CRM/365 systems you want to make sure you choose the correct option. eOne provides two different offerings: The SmartConnect platform with multiple integration templates, and the Zendesk integration apps found in the Zendesk marketplace.
The following questions will highlight the main features and differences of the two offerings, so an accurate decision can be made on your required solution.