Zendesk Integration for Microsoft Dynamics 365 Sales
Deliver a holistic view of your customers for your sales and support teams
with a dynamic two-way integration between ticket data from Zendesk and
customer data from Microsoft Dynamics 365 Sales.
Frequently Asked Questions
Zendesk Integration Apps vs. SmartConnect
When it comes to integrating your Zendesk and Dynamics CRM/365 systems you want to make sure you choose the correct option. eOne provides two different offerings: The SmartConnect platform with multiple integration templates, and the Zendesk integration apps found in the Zendesk marketplace.
The following questions will highlight the main features and differences of the two offerings, so an accurate decision can be made on your required solution.