Posts Tagged ‘Troubleshooting’

Tech Tuesday

Tech Tuesday: Troubleshooting Folder Data Source

The folder data source within SmartConnect is a great way to automate an integration where the name of the file is not known at integration time or there are many files that need to be integrated throughout the workday. However, since the integration typically runs on a schedule, troubleshooting why some documents don’t process can…

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Troubleshooting the Zendesk Sidebar

After installing the app receive message “Could not log into Office 365”Resolution:In Zendesk go to Settings > Apps > Manage > Dynamics 365 Sales Connector > Click the App Configuration tabCopy the URL to a new browser window and enter the same Email used in the App setup along with the user password to verify…

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Tech Tuesday: Tips for Troubleshooting a Scheduled Map

We have multiple articles on how to troubleshoot a scheduled map. I have consolidated all these tips into this week’s Tech Tuesday Article. The first step you need to do is make sure that you have a schedule server setup and that the service is currently available on the network. The link below shows you how…

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Troubleshooting SmartConnect Data Issues

Basic Techniques of Troubleshooting SmartConnect Map errorsToday is Tech Christmasand we are going to review couple of ways to troubleshoot a SmartConnect map that is generating errors when it is run. I will start with simple errors and simple troubleshooting techniques.In this example I have a sample map with sample data which will import vendors into…

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Tips for constructing and troubleshooting maps that include Analytical Accounting.

Explains the best processes and tips to use when constructing and troubleshooting SmartConnect maps with Analytical Accounting (AA) information.An AA map will either have 3 or 4 levels.1. Header Mapping2. Line Item Mapping3. Distribution Mapping4. AA mapping. General Ledger (GL), Accounts Receivable (AR), and Accounts Payable (AP) will only have levels 1,3, and 4. Sales…

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