Another Year’s Over, a New One’s Just Begun!

  Wednesday, December 21, 2016   /     Martin Olsen   /     0 Comments
When eOne began operations in 2001, I never thought I would be writing ‘the year in review’ article in 2016. I never dreamt that I could work for the same company for 15 years. I never thought I would be content doing the ‘same job’ for so long. I never dreamt that I would be writing this… [Read More]

Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system.

  Tuesday, June 7, 2016   /     Brady Swenson   /     0 Comments
When attempting to import the NAV_CUSTOMER sample Map I received the message "Could not validate import destination: The service 'CustomerCard' does not exist in the NAV system". … [Read More]

Tech Tuesday: How to Submit a Support Request

  Friday, June 3, 2016   /     David Youngquist   /     0 Comments
This is part 2 of my blog article "Basic Steps to Try Before Calling Support". In my last article, I outlined some basic troubleshooting steps that anyone can do before they contact support. In this article I will give you tips for submitting a support request. … [Read More]

Basic Steps to Try Before Calling Support

  Tuesday, March 22, 2016   /     David Youngquist   /     0 Comments
Having problems with an application? Before you decide to call support, there are few basic steps that anyone can try first. These are general steps that you can apply to any software, not just eOne software. Trying some basic troubleshooting steps before contacting support can save you a lot of… [Read More]

Upcoming Support Lifecycle Considerations

  Tuesday, December 1, 2015   /     Nicole Albertson   /     0 Comments
With 2015 coming to an end a lot quicker than most of us are ready for, we wanted to make you aware of a few upcoming support lifecycle dates.Coming on December 31, 2015, SmartConnect 2011 and 2012 will enter the Extended Support phase.  This means that the support will still be available for the… [Read More]

eOne Spotlight: David Youngquist, Senior Support Engineer

  Friday, August 7, 2015   /     Danielle Erickson   /     0 Comments
This week we introduce to you one of the key members of our support team, David Youngquist, our Senior Support Engineer! He took some time off from "saving the world" to share a little bit about himself with us below:Do you have any nicknames people should know about? In the Army, my nickname was… [Read More]

eOne Support Lifecycle Policy

  Tuesday, March 31, 2015   /     eOne Solutions   /     0 Comments
The Lifecycle PolicyThis policy states the standard support policies for all eOne products. This policy went into effect on August 1st, 2014. The standard policy allows for 5 years of Standard support and 5 years of Extended support for a total of 10 years of support for the products included, with… [Read More]

New Support Options at eOne!

  Thursday, January 15, 2015   /     Danielle Erickson   /     0 Comments
We're pleased to announce that we have have made support simpler than ever by offering support by the hour and annual support packs per product for our customers! Please note that all our old support options have been replaced with the following:eOne Professional Services 1 Hour - $215/hour (2 hour… [Read More]

5 Links Every eOne Partner Needs to Know

  Friday, September 12, 2014   /     Danielle Erickson   /     0 Comments
Throughout the year eOne’s website has gone through some remodeling to make it easier and more efficient for you to navigate and find what you’re looking for. To make it even easier we’ve listed some beneficial links to the major points on our site and how they can assist you as you navigate… [Read More]

Have you Gotten Your Summer 6 Pack?

  Thursday, May 23, 2013   /     Abbey Cooper   /     0 Comments
What does “Summer 6 Pack” mean to you? The phrase may bring images of ice cold, choice beverages to mind – causing you to see if the clock has reached 5:01 quite yet. It may, on the other hand, have you thinking about how prepared (or, ah, almost prepared) you are to break out your swimwear.… [Read More]


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