Posts Tagged ‘Support’

How to Purchase eOne Support Hours and Plans

eOne support can be purchased per hour or as unlimited 1-year plans per product.  If you’re purchasing per hour (minimum 2), the item name of the individual support hours at the eOne Shop is called eOne Professional Service Hour.Here are the steps to purchase:  1. Go to www.eonesolutions.com and select the SIGN IN at the top,…

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Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system.

When attempting to import the NAV_CUSTOMER sample Map I received the message “Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system”.   The message is indicating the specific Web Service is not listed in my available Web Services in Microsoft Dynamics NAV. Things to consider when you receive a…

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Tech Tuesday

Tech Tuesday: How to Submit a Support Request

This is part 2 of my blog article “Basic Steps to Try Before Calling Support”. In my last article, I outlined some basic troubleshooting steps that anyone can do before they contact support. In this article I will give you tips for submitting a support request. Submit your support request through the proper channels. Emailing…

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Tech Tuesday

Basic Steps to Try Before Calling Support

Having problems with an application? Before you decide to call support, there are few basic steps that anyone can try first. These are general steps that you can apply to any software, not just eOne software. Trying some basic troubleshooting steps before contacting support can save you a lot of time waiting around for a…

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Upcoming Support Lifecycle Considerations

With 2015 coming to an end a lot quicker than most of us are ready for, we wanted to make you aware of a few upcoming support lifecycle dates.Coming on December 31, 2015, SmartConnect 2011 and 2012 will enter the Extended Support phase.  This means that the support will still be available for the releases,…

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eOne Spotlight: David Youngquist, Senior Support Engineer

This week we introduce to you one of the key members of our support team, David Youngquist, our Senior Support Engineer! He took some time off from “saving the world” to share a little bit about himself with us below:Do you have any nicknames people should know about? In the Army, my nickname was “YQ”, at…

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eOne Support Lifecycle Policy

The Lifecycle PolicyThis policy states the standard support policies for all eOne products. This policy went into effect on August 1st, 2014. The standard policy allows for 5 years of Standard support and 5 years of Extended support for a total of 10 years of support for the products included, with the exception of SmartConnect…

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