Posts Tagged ‘Support’

Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system.

When attempting to import the NAV_CUSTOMER sample Map I received the message “Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system”.   The message is indicating the specific Web Service is not listed in my available Web Services in Microsoft Dynamics NAV. Things to consider when you receive a…

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Tech Tuesday: How to Submit a Support Request

This is part 2 of my blog article “Basic Steps to Try Before Calling Support”. In my last article, I outlined some basic troubleshooting steps that anyone can do before they contact support. In this article I will give you tips for submitting a support request. Submit your support request through the proper channels. Emailing…

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Basic Steps to Try Before Calling Support

Having problems with an application? Before you decide to call support, there are few basic steps that anyone can try first. These are general steps that you can apply to any software, not just eOne software. Trying some basic troubleshooting steps before contacting support can save you a lot of time waiting around for a…

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Upcoming Support Lifecycle Considerations

With 2015 coming to an end a lot quicker than most of us are ready for, we wanted to make you aware of a few upcoming support lifecycle dates.Coming on December 31, 2015, SmartConnect 2011 and 2012 will enter the Extended Support phase.  This means that the support will still be available for the releases,…

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eOne Spotlight: David Youngquist, Senior Support Engineer

This week we introduce to you one of the key members of our support team, David Youngquist, our Senior Support Engineer! He took some time off from “saving the world” to share a little bit about himself with us below:Do you have any nicknames people should know about? In the Army, my nickname was “YQ”, at…

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eOne Support Lifecycle Policy

The Lifecycle PolicyThis policy states the standard support policies for all eOne products. This policy went into effect on August 1st, 2014. The standard policy allows for 5 years of Standard support and 5 years of Extended support for a total of 10 years of support for the products included, with the exception of SmartConnect…

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New Support Options at eOne!

We’re pleased to announce that we have have made support simpler than ever by offering support by the hour and annual support packs per product for our customers! Please note that all our old support options have been replaced with the following:eOne Professional Services 1 Hour – $215/hour (2 hour minimum)If you only need help…

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5 Links Every eOne Partner Needs to Know

Throughout the year eOne’s website has gone through some remodeling to make it easier and more efficient for you to navigate and find what you’re looking for. To make it even easier we’ve listed some beneficial links to the major points on our site and how they can assist you as you navigate our site:…

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Have you Gotten Your Summer 6 Pack?

What does “Summer 6 Pack” mean to you? The phrase may bring images of ice cold, choice beverages to mind – causing you to see if the clock has reached 5:01 quite yet. It may, on the other hand, have you thinking about how prepared (or, ah, almost prepared) you are to break out your…

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