Go beyond native analytics and reporting to get even more flexibility and options to share data with the right team members and customer experience stakeholders.
eOne’s Popdock empowers system users to search, create advanced queries, create the Freshdesk reports and share access, so they can be efficient at their job.
Reduce the time it takes for Freshdesk agents to achieve better customer satisfaction by giving them the reporting capabilities they need:
- Connect to all of your Freshdesk data to create standard and custom list reports.
- Bring your Freshdesk data and data from other apps together in your reports.
- Add calculations and restrictions to your lists.
- Search and use advanced filtering.
- Group and subgroup to see totals and subtotals by category.
- Save Favorites and share them with other users.
- Use actions to do things like open records, see related details, or run processes.
- Export reports to Microsoft Excel or PDF ad-hoc or on a schedule (available with Popdock Premium).
- Embed reports in other apps.