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Solution

Freshdesk Reporting

Combine Freshdesk data and get a reporting solution that is simple, flexible and powerful for end users.
Core Experience Support Reporting
Created By eOne Solutions
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Self-Service Reporting
Embedded Reporting
Cross App Reporting
Analytics
Self-Service Reporting

Go beyond native analytics and reporting to get even more flexibility and options to share data with the right team members and customer experience stakeholders.​

eOne’s Popdock empowers system users to search, create advanced queries, create the Freshdesk reports and share access, so they can be efficient at their job. ​

Reduce the time it takes for Freshdesk agents to achieve better customer satisfaction by giving them the reporting capabilities they need:​

  • Connect to all of your Freshdesk data to create standard and custom list reports.​
  • Bring your Freshdesk data and data from other apps together in your reports.​
  • Add calculations and restrictions to your lists.​
  • Search and use advanced filtering. ​
  • Group and subgroup to see totals and subtotals by category. ​
  • Save Favorites and share them with other users.​
  • Use actions to do things like open records, see related details, or run processes.​
  • Export reports to Microsoft Excel or PDF ad-hoc or on a schedule (available with Popdock Premium).​
  • Embed reports in other apps.

Outcomes Delivered

  1. Simple interface for users​
  2. Less IT and information requests​
  3. Secure data access

Licensing Required​

Popdock Basic Plan or above.

Embedded Reporting

Make support insight convenient for your team by embedding reports in Freshdesk and embedding reports that contain Freshdesk data in your other tech apps.​

  • Create and access reports with Freshdesk data and data from other apps without leaving Freshdesk.​
  • Utilize all the self-service reporting options.​
  • Enjoy a no-code set up experience to create your report and click a button to publish an iFrame for your Popdock widget. This is the component to embed in your app.

Outcomes Delivered​

  1. Simplify complex integration.​
  2. Intuitive interface built for users.​
  3. Many options to get to details.

Licensing Required​

Popdock Basic Plan or above.

Cross App Reporting

Combine Freshdesk data and data from other applications with Custom Lists.​

If you’re familiar with creating SQL queries of on-premise data, you’ll be relieved to learn that it’s now possible across all your cloud and on-premise apps. ​

Without writing a single line of code, Popdock makes it possible to:​

  • Combine data from multiple tables from Freshdesk into custom lists.​
  • Combine Freshdesk data with data from other apps into custom lists.​
  • Join data from multiple sources into one list based on field. ​
  • Compare similarities and differences between lists. ​
  • Merge data into a single list. ​
  • Summarize data from multiple sources into a single list.

Outcomes Delivered​

  1. SQL-level power to join data.​
  2. Bring cloud and on-premise data together.​
  3. Join your custom data and add calculations.​
  4. No developers required.

Licensing Required​​

Popdock Business Plan or above.

Analytics

Build really cool management reports using Popdock’s matrix reports, which allows you to create analysis reports on Freshdesk data.​

Often seeing the details prompts more questions on performance over time. What did the results look like at this time last month vs this month or year-over year? Matrix reports let you create an aggregate, variance, and color-coding to see an at a glance analysis of your Freshdesk data.

Outcomes Delivered​​

  1. Analyze quickly​.
  2. Bring data together easily and look at trends.​
  3. Better decision-making.

Licensing Required​​

Popdock Premium

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eOne’s data management suite is used by the world’s most iconic brands for core ERP integration and automation processes.