zendesk-medium

Zendesk Integration

zendesk-medium

Zendesk Integration

Delivered the way you need it

Whether you need true data integration with Zendesk or you simply need to view data without full integration, eOne Solutions has you covered.

We offer two tools that get the job done: SmartConnect for true data integration and Popdock that lets you display data without generating any data.

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The power of choice.

Run your integrations on-premise or in eOne’s iPaaS cloud with SmartConnect. Hybrid integration may be handled in both deployments.

Technical Highlights

Technical Highlights

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DATA INTEGRATION USING SMARTCONNECT

Integrate to and from Zendesk, so you can generate the data at the right time in the right place.
Utilizes the Zendesk API through the SmartConnect REST connector/connection.
Integrate as a source or destination with Organizations, Users, and Tickets endpoints – customize to connect to additional endpoints exposed in the Zendesk API.
SmartConnect provides advanced filtering on Zendesk source data.
Use Zendesk as a part of a multi-data source integration.
Integrate with multiple Zendesk instances.
Configure your integration when you want: manually, on a schedule, or call a SmartConnect map to run via the SmartConnect API.
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DISPLAYING DATA WITHOUT FULL INTEGRATION USING POPDOCK

Sometimes you don’t need to duplicate data; you simply need to provide visibility.
Embed your Dynamics 365 data in Zendesk with the Dynamics 365 App in the Zendesk Marketplace. Configure the app to display data from additional systems – We offer 60+ data source connectors.
Embed Zendesk data in other applications as a Popdock widget or an iframe.
Popdock widgets have addition options you can turn on:
Easy advanced filtering anyone can use to dive even deeper into detail.
Allow users to group, summarize, total, search, add columns and remove them.
Allow users to export to a file.
Allow users to drill down and open data from Dynamics 365 Business Central and other applications (as long as they are licensed to do so!)
From Zendesk
Choose from 50 standard default Dynamics 365 Business Central lists and reports available to display in a Popdock widget.
Build your own custom lists to use within your Popdock widget, which may link or merge tables from multiple companies and instances.

What can you Integrate Zendesk with?

Connect Dynamics 365 Business Central with all your business apps.
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Salesforce
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Dynamics 365
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Business Central
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Web Services

What starting points does eOne offer for integrations with Zendesk?

What starting points does eOne offer for integrations with Zendesk?

INTEGRATION

TEMPLATES

eOne offers integration templates that you can import and further configure for your needs.

Have any questions?