Dynamics 365 Customer Service Integration

Connect your business apps. Deliver smarter customer care.

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Data integration built for Dynamics 365 Customer Service.

  • Integrate with all standard and custom data, multiple organizations, multiple instances.
  • Leverage advanced steps from Dynamics 365 SDK & API.
  • Transform data the way Dynamics 365 requires – easily work with entity lookups, activity parties, entity changes, attachments, and option sets.

All without a developer.

Enable your agents to engage intelligently.

  • Empower your team with critical customer data from your accounting system, cloud apps, and more.
  • Make Dynamics 365 even more valuable (and accurate) by synchronizing customer/account, tickets/case, and activity data.
  • Never re-key data again.

Build integrations quickly.
Improve your customer service faster.

  • Configure your integrations with drag-and drop mapping and make changes quickly within your integration setup.
  • Easily view and fix errors.
  • Handle complex transformations without a headache – access a full library of functions, translation tables, dates, ‘that next number’, alternate keys, SQL lookups, and scripting.

Connect Dynamics 365 with all your business apps.
Engage intelligently.

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Hubspot

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Zendesk

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Dynamics 365

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Shopify

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API – REST/SOAP

No-Code, Scalable, and Configurable Integration

DYNAMICS 365 TECHNICAL HIGHLIGHTS

Integrate to and from Microsoft Dynamics 365 without a single line of code:

  • Read Dynamics 365 data with the SmartConnect Query Builder from all standard and custom entity data in Microsoft Dynamics 365. (Yes, you can integrate with your customizations!).
  • Create, update, delete, merge, convert, and handle many-to-many associations when writing back to Dynamics 365.
  • Easily specify primary and alternate keys.
  • Access friendly-named tables (entities) with both the technical and display names in the SmartConnect mapping.
  • Utilize Dynamics 365 SDK messages such as inserting or updating option values, changing entity states, reassigning objects to a team or user.
  • Option to turn duplicate detection on or off.
  • Integrate with multiple Dynamics 365 CRM instances, multiple CRM organizations. Can be connected to on-premise and 365 deployments simultaneously.
  • Simplified built-in transformations and wizard-based functions to handle entity lookups, multi-entity lookups, activity parties, list option sets, relationships, and that next number.
  • Compatibility with Microsoft Dynamics 365 Customer Engagement Apps – Sales, Customer Service, Field Service, and Project Automation.

How much does the Dynamics 365 Connector cost?

The Dynamics 365 Connector is included with the cost of SmartConnect. Simply purchase SmartConnect and integrate Dynamics 365 with any available connections. Integration templates, test licenses, and access for unlimited users are also included. No hidden fees.