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Popdock Offer

For Existing SmartList Builder & SmartView Customers

We’re dedicated to future proofing your software investments. Whether we meet you where you’re at today or where you’re going in the future, we have you covered.

Introduction

Since 2001, eOne Solutions has provided superior products and services to help customers customize, integrate, automate and report on their ERP and CRM Data.

eOne Solutions remains committed to a model of software development focused on continual improvement, with regular hotfixes, service packs, and functional releases for all our products. We also look further into the future and continue to believe the software world is moving toward subscription models more and more.

Behind the scenes, over the past 5 years, we’ve invested a great deal in the development of our reporting, migration, and virtual integration offerings with the intention to future-proof for our customers:

  • Reporting – so our loyal SmartList Builder and SmartView customers can access SmartLists from GP, Business Central or another app anywhere – via mobile, web, via a portal, or within their favorite application.
  • Migration -so our customers have a legacy data access and reporting strategy when they move to a new ERP or other type of business application.
  • Virtual Integrations – so our customers can successfully view any data wherever they need – by simply displaying it, rather than fulling integrating it.
  • Your Business – by providing platforms, like Popdock, that reach beyond the Microsoft ecosystem.
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As we look to future-proof your use of SmartList Builder & SmartView, we have identified a clear path to do so through Popdock. Our goal is to ensure you have access to the lists they need, regardless of the application you use now or in the future.

What changed on January 10, 2022?

As announced in November 2021, SmartList Builder and SmartView are available to purchase via Popdock (Business and Premium plans).  SmartList Builder will be re-named “Popdock – SLB” and SmartView will be re-named as “Popdock – SV”.  We’ve essentially bundled a bigger and better solution via Popdock and want all our SmartList Builder and SmartView customers to utilize the functionality now available to them as of January 10, 2022. The details of the change are as follows:

  • All new sales of SmartList Builder must be purchased via Popdock. SmartList Builder is NOT being sunsetted, but rather the functionality is being included in Popdock Business and Premium level plans.
  • All new sales of SmartView must be purchased via Popdock. SmartView is NOT being sunsetted but rather the functionality is included with a Popdock Business and Premium level plans.
  • Current SmartList Builder and SmartView customers on AEP have the opportunity to upgrade to the Popdock Business or Premium Subscription Plan (until December 1st, 2022) and receive 40% off the price for 3 years. The Popdock Business and Premium Plans includes access to SmartList Builder, SmartView, and more valuable functionality every business can use right away.
  • Any SmartList Builder or SmartView customer who moves to the Popdock Business or Premium Plan will see their SmartList Builder and SmartView AEP waived.
  • Any SmartList Builder or SmartView customer who moves to the Popdock will have access to unlimited Popdock support and one pass to our Popdock Bootcamp – at no charge.
  • Any SmartList Builder customer who moves to Popdock will have access to unlimited support for SmartList Builder.
  • Any SmartView customers who moves to Popdock will have unlimited support for SmartView.

What did not change on January 10, 2022?

Many things are not changing:

  • Aside from Smartlist Builder and SmartView, our pricing for all other on-premise and cloud applications did not change. We’re simply including more functionality, support and training with Popdock.
  • Customers who want to maintain their current build of SmartList Builder can do so and pay at the normal AEP rate. Please note, however, that AEP will increase substantially for SmartList Builder on December 1st, 2022 (to around $900/year). The AEP for SmartView is not changing.

Pricing as of January 10, 2022

SmartList Builder and SmartView will be included in the Popdock Business and Premium Plans. Our Popdock Pricing is as follows:

Pricing Chart

*With the Premium Plan, Additional Packs of 50,000 Queries ($99/month) are available for purchase. Contact sales@eonesolutions.com for volume pricing.

Pricing is listed in US Dollar, for regional pricing, please see the eOne Price List.

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Promotion

Existing customers who are current on an annual enhancement plan for SmartList Builder and/or SmartView and purchase the Popdock Business or Premium Plans will receive 40% off current list price for the first 3 years of their subscription if they purchase by December 1st, 2022.

Renewal Scenarios & Options

Existing SmartList Builder Customers currently on an Annual Enhancement Plan

Existing SmartList Builder customers who are on an Annual Enhancement Plan because they purchased the SmartList Builder Perpetual License, will not lose access to SmartList Builder functionality.

Option 1

Transition to the Popdock Business or Premium Plan at a 40% discount off current list price for 3 years + waive your SmartList Builder AEP. (Annual price of the Popdock Business Plan after discounts amount to $1440/year.)

  • Receive access to Popdock, SmartView and SmartList Builder
  • Unlimited Support & a Popdock Bootcamp Pass is included. (Value of $2,500/year).
  • Offer expires on December 1, 2022.

Get started by purchasing Popdock Business or Premium at the eOne Shop.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Option 2

Stay on SmartList Builder AEP until December 1st, 2022 at the protected AEP renewal price of $510.

*On December 1, 2022, the list price of SmartList Builder will increase to $4500. eOnes annual enhancement plans are based on 20% of the list price, so the SmartList Builder AEP will increase to $900 per year.

An add-on of SmartList Builder 1-year unlimited support is available for $1000/year. 

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Existing SmartView Customers currently on an Annual Enhancement Plan

Existing SmartView customers who are on an Annual Enhancement Plan because they purchased the SmartView Perpetual License, will not lose access to SmartView functionality.

Option 1

Transition to the Popdock Business or Premium Plan at a 40% discount off current list price for 3 years + waive your SmartView AEP. (Annual price of the Popdock Business Plan after discounts amount to $1440/year.)

  • Receive access to Popdock, SmartView and SmartList Builder.
  • Unlimited Support & a Popdock Bootcamp Pass is included. (Value of $2,500/year).
  • Offer expires on December 1, 2022.

Get started by purchasing Popdock Business or Premium at the eOne Shop.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Option 2

Stay on SmartView AEP at the renewal price of $660.

An add-on of SmartView 1-year unlimited support is available for $500/year.

Keep in mind that customers that own both SmartList Builder and SmartView pay a combined AEP of $1,170 per year, which doesn’t include unlimited support.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Existing Customers who have both SmartList Builder & SmartView Annual Enhancement Plans

Existing customers who are on an Annual Enhancement Plan for both SmartList Builder and SmartView, because they purchased the SmartList Builder Perpetual License and a SmartView Perpetual License, will not lose access to SmartList Builder and SmartView functionality.

Option 1

Transition to the Popdock Business or Premium Plan at a 40% discount off current list price for 3 years + waive your SmartList Builder and SmartView AEP. (Annual price of the Popdock Business Plan after discounts amount to $1440/year.)

  • Receive access to Popdock, SmartView and SmartList Builder.
  • Unlimited Support & a Popdock Bootcamp Pass is included. (Value of $2,500/year).
  • Offer expires on December 1, 2022.

Get started by purchasing Popdock Business or Premium at the eOne Shop

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Option 2

Stay on SmartList Builder AEP until December 1st, 2022 at the protected AEP renewal price of $510 per year and stay on SmartView AEP at the renewal price of $660 per year  (Total AEP of $1170 per year).

*On December 1, 2022, the list price of SmartList Builder will increase to $4500. eOne’s annual enhancement plans are based on 20% of the list price, so the SmartList Builder AEP will increase to $900 per year.  That means that the combined total AEP of SmartList Builder and SmartView will increase to $1560 per year.

An add-on of SmartList Builder 1-year unlimited support is available for $1000/year.

An add-on of SmartView 1-year unlimited support is available for $500/year.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Existing SmartList Builder Customers currently on a Subscription

April 1, 2022, these customers will be grandfathered into our Popdock for Existing SmartList Builder & SmartView Customer Promotion.  They’ll receive 40% off Popdock Business current list price for 3 years and have full rights to SmartList Builder, SmartView, Unlimited Support, and Popdock training.

SmartList Builder customers have been paying $100/month with no support up to this point, so they’ll see an increase to $119.40/month (Popdock Business Plan with 40% off for 3 years) with the added value of the promotion benefits.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Existing SmartView Customers currently on a Subscription

April 1, 2022, these customers will be grandfathered into our Popdock for Existing SmartList Builder & SmartView Customer Promotion.  They’ll receive 40% off Popdock Business current list price for 3 years and have full rights to SmartList Builder, SmartView, Unlimited Support, and Popdock training

SmartView customers have been paying $240/month with no support up to this point, so they will see a lower bundled price with the promotion, $119.40/month (Popdock Business Plan with 40% off for 3 years) with the added value of the promotion benefits.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Existing Customers currently on both a SmartList Builder & SmartView Subscription

April 1, 2022, these customers will be grandfathered into our Popdock for Existing SmartList Builder & SmartView Customer Promotion.  They’ll receive 40% off Popdock Business current list price for 3 years and have full rights to SmartList Builder, SmartView, Unlimited Support, and Popdock training

Customers on both a SmartList Builder & SmartView subscription have been paying $340/month for both products with no support up to this point, so they will see a lower bundled price with the promotion, $119.40/month (Popdock Business Plan with 40% off for 3 years) with the added value of the promotion benefits.

Note:  Pricing is listed in US Dollar.  For reginal pricing, please see the eOne Price List.

Monthly Renewals

The billing contact for each account receives the communication regarding pricing changes and renewals.  Oftentimes, the billing contact is the eOne partner who handles billing on behalf of their customers.  eOne Solutions sends a monthly renewal report that includes:

  • Customer renewals due in 120, 90, 60, 30 days
  • Customer renewals expired or past due
  • Amount due per product per customer

Anytime, our customers may log in to eOne Solutions’ website to self-service and create quotes, invoices and pay for renewals.

Please keep in mind that the pricing on the eOne AEP Renewals Report and our online ordering is based on our current Popdock pricing.

Common Questions & Answers

If I am currently on SmartList Builder and/or SmartView perpetual licensing and choose to transition to a Popdock Business Plan including my SmartList Builder and SmartView, what happens if I cancel my Popdock Subscription?  Does the SmartList Builder and SmartView licensing go back to perpetual?

If you transition your SmartList Builder and/or SmartView to the Popdock Business or Premium plan, you forgo your perpetual licensing for SmartList Builder and/or SmartView.  If you cancel your Popdock plan or move to the Basic plan, you would be canceling your SmartList Builder and/or SmartView licensing.

 

If I am currently on SmartList Builder and/or SmartView perpetual licensing and choose to transition to a Popdock Business Plan including my SmartList Builder and SmartView, what happens if I want to downgrade my Popdock Plan to Basic?

If you transition your SmartList Builder and/or SmartView to the Popdock Business or Premium plan, you will need to remain on the Popdock Business or Premium plan.  If you downgrade your Popdock plan to Basic or cancel your Popdock Subscription, you would be canceling your SmartList Builder and/or SmartView licensing.  You would not return to your previous Perpetual licensing.

 

How do I know if we are eligible for the 40% off Popdock offer?

SmartList Builder and SmartView customers who are current on their annual enhancement plan (AEP) or have an active subscription are eligible for the offer. Please keep in mind that eOne is testing and supporting Popdock for Dynamics GP versions 2016 and later.

 

If I proceed with the 40% off Popdock for 3 years promotion, can I pre-pay for the annual amount?

Yes, you can pro-rate your subscription for specific dates and pre-pay for one or multiple years of your subscription if you would like.

Please note that no additional promotions such as the multi-year discount will apply with this promotion.

 

If I want to stay on SmartList Builder perpetual license and not upgrade to Popdock, can I pay my annual enhancement plan early or ahead of time prior to the pricing changes on 12/1/22?

Yes, if you renew in advance, quotes and invoices generated will be based on eOne’s current price list at that time.

Please keep in mind that any quotes generated prior to 12/1/22 will expire in 60 days or on 12/1/22, whichever comes first.

 

If I only have SmartList Builder or SmartView, can I add the other one as well once I transition my licensing to Popdock?

Yes, when you purchase the Popdock Business or Premium plan, you will have the option to add the SmartList Builder or SmartView product that you don’t already own.  You can also add it afterwards using the Manage Plan page available in your eOne Portal.

 

How will license keys and the Popdock account initially be accessed after purchasing?

After your purchase is complete, you can access your registration keys for SmartList Builder and SmartView by logging into the eOne Portal.

Popdock can be accessed by logging in at https://popdock.com using the user you setup in the purchase or trial process.

 

I have transitioned to Popdock including SmartList Builder and/or SmartView.  Is there anything I need to do to transition my SmartList Builder and/or SmartView products?

It is recommended that you re-register your SmartList Builder and/or SmartView Products.

For SmartList Builder, this can be done in Microsoft Dynamics GP by navigating to Microsoft Dynamics GP – Tools – SmartList Builder – Register SmartList Builder. Once on the SmartList Builder Registration window, select Save.

For SmartView, this can be done in Microsoft Dynamics GP by navigating to Microsoft Dynamics GP – Tools – SmartView – Registration.  Once on the SmartView Registration window, select Save.

 

How do I take advantage of the Popdock Bootcamp training pass that is included in the plan?

The eOne Sales team would be happy to help get you registered for an upcoming Popdock Bootcamp.  By phone they can be reached at our US office at +1 888 319 3663 or our European office at +31 800 688 7364.  If you would like, you can also email the eOne Sales team at sales@eonesolutions.com.  One Popdock Bootcamp training pass is included with the transition, additional passes can be purchased.

 

How do I use the included support and work with the Support Team if I have an issue?

You can contact the Support team several ways.  By phone they can be reached at our US office at +1 888 319-3663 or at our European office at +31 800 688 7364. If you would like, you can also email the Support team at support@eonesolutions.com.  If emailing the Support team, please include your name, email, company, product, version, and a detailed explanation of your issue.  Also feel free to attach any necessary screenshots or files.

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