HELP ARTICLES

Help Articles

  Thursday, December 8, 2011   /     Kevin
This article has been superseded by this article. Receiving an error when running a SmartConnect map that says "Could not retrieve next number in the sequence".  This may or may not be followed by a second error that says, "The execute permission denied on the E1_SC_GetNextNumber"This can be… [Read More]
  Tuesday, March 8, 2016   /     Brady Swenson
Recently I was working on a project that involved using the SmartConnect Excel 2013 Add-in to run a customized Map. After successfully installing the SmartConnect Excel Add-in, I found each time I would close Excel 2013 and re-open my spreadsheet the eOne Solutions Add-in ribbon (as you can see in… [Read More]
  Thursday, December 8, 2011   /     Kevin
When importing transactions with SmartConnect receiving an error that says "Violation of PRIMARY KEY constraint 'PKAAGx0000', cannot insert duplicate key in object 'AAGx0000'" where x is a number 1, 2 or 3This problem occurs because the next value in the AAG00102 table has already been used in the… [Read More]
  Tuesday, March 31, 2015   /     eOne Solutions
The Lifecycle PolicyThis policy states the standard support policies for all eOne products. This policy went into effect on August 1st, 2014. The standard policy allows for 5 years of Standard support and 5 years of Extended support for a total of 10 years of support for the products included, with… [Read More]
  Monday, June 18, 2018   /     Nicole Albertson
The SmartList Favorites SmartList Builder setup is designed to return a list of SmartList Favorites along with their save level. … [Read More]
  Thursday, November 8, 2012   /     David Youngquist
The SmartConnect scheduler service will not stay running.  When going into the Windows services, the service is stopped.  When the service is started, a message appears that says 'The eOne SmartConnect Service on Local Computer started and then stopped.  Some services stop automatically if they… [Read More]
  Wednesday, July 11, 2018   /     Patrick Roth
I have a Shopify REST connector set up in SmartConnect that has been working for some time.Now when I try to run a SmartConnect map using that Shopify REST connector as either a source or destination I get the error:Connection could not be validated.The underlying connection was closed: An… [Read More]
  Wednesday, January 18, 2017   /     Ethan Sorenson
When executing a map, we are getting this error. … [Read More]
  Thursday, December 8, 2011   /     Kevin
How to write a SmartConnect script that will return the current system date in a format that GP Dynamics will accept.return DateTime.Now.ToString("MM/dd/yyyy") [Read More]
  Friday, January 5, 2018   /     Nicole Albertson
The GL Trial Balance Summary by Year SmartList Builder setup is designed to return the Beginning Balance, Yearly Net Change, and Ending Balance for each account for each History and Open year.  This is data similar to the General Ledger Summary Trial Balance that can be printed in Microsoft… [Read More]
  Monday, October 29, 2018   /     Patrick Roth
I'm trying to delete a Customer record in Business Central/NAV using the SmartConnect SOAP CustomerCard endpoint.When I run the integration, it fails with the error:Failed to delete record with Keys 'Key = XXX' Key "XXX" is not well formed!Why do I get this error?The reason for the error is a… [Read More]
  Wednesday, September 26, 2018   /     Ethan Sorenson
A quick article to assist in resolving a common error message when creating a map to SalesForce.First, we should address how SmartConnect sends data to SalesForce. SmartConnect connects to SalesForce using the SOAP API. For every record SmartConnect makes two calls to the web service. The first call… [Read More]
  Thursday, August 9, 2018   /     Ethan Sorenson
Looking to integrate with Microsoft Dynamics 365 Business Central?  Your first step in SmartConnect will be to set up the connector, then you will be able to create your SmartConnect maps to set up your integrations.The Dynamics NAV/D365 Business Central Odata Connector is available in SmartConnect… [Read More]
  Monday, August 6, 2018   /     David Youngquist
How can I add either the Company ID or the Company Name to a Multicompany SmartList?You can add Company ID or Company Name using a calculated field in SmartList Builder.  Click on the Calculations button in SmartList Builder, then click on the Add button.  There is a section at the bottom of the… [Read More]
  Wednesday, August 1, 2018   /     David Youngquist
When attempting to browse the SmartConnect web client, the browser window reports an error that says “HTTP Error 403.14 – Forbidden” followed by an additional message that says “The Web server is configured to not list the contents of this directory."  What is causing this?This means you do… [Read More]
  Friday, July 27, 2018   /     David Youngquist
When you create a new company in Microsoft Dynamics GP, you need to add your eConnect service account to the DYNGRP for the newly created company otherwise you will get login errors, or missing procedure errors when you run maps into the new company. … [Read More]
  Monday, July 23, 2018   /     Patrick Roth
I've installed a new Microsoft Dynamics GP Client and when I save my Extender Window, I'm expecting to see the dialog:In order to use this Window in SmartConnect an Extender View must be created with the same name as the Window.  Would you like to do so now?However, the dialog never appears.  How… [Read More]
  Friday, July 13, 2018   /     Patrick Roth
I'm installing SmartConnect choosing all the installation items.After entering the information for those items and starting the install, it quickly fails and gives the error:The SmartConnect Setup Wizard ended prematurely.SmartConnect setup ended prematurely because of an error.  Your system has… [Read More]
  Wednesday, July 11, 2018   /     Patrick Roth
I have a Shopify REST connector set up in SmartConnect that has been working for some time.Now when I try to run a SmartConnect map using that Shopify REST connector as either a source or destination I get the error:Connection could not be validated.The underlying connection was closed: An… [Read More]
  Monday, July 9, 2018   /     Ethan Sorenson
How to resolve the datetime field in SmartConnect displaying a different value than in the  Dynamics 365 Sales/CRM User Interface.CauseSmartConnect uses the D365 web services to pull your data source. The web services return datetime fields exactly as they are stored in the D365 SQL tables. There… [Read More]

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