HELP ARTICLES

Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
This article will discuss how to upload and download files to an SFTP with SmartConnect 20.16 or newer using the WinSCP API. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Thursday, January 21, 2021   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Friday, September 13, 2019   /     David Youngquist
Trying to setup the CRM Connector.  I have put "crm.dynamics.com" as the CRM server URL and put in my user name and password, and I receive the error "Failed to connect to the CRM server : Failed to get CRM Organizations : Access is denied".  I have triple checked my username and password and they… [Read More]
  Wednesday, September 4, 2019   /     Ethan Sorenson
Cards in Nav/Business Central can have default dimensions assigned. These dimensions are not stored on the card, but rather in the Default Dimensions table. Therefore, after the card is created a second mapping will need to be used to add the dimensions.MappingA new web service will need to be… [Read More]
  Wednesday, August 28, 2019   /     Ethan Sorenson
When creating a Sales Order or Sales Invoice in Business Central, you will receive an error like the one shown above if trying to define a Ship-to Address.*Note that any code provided is for use as a point of reference and will not be supported by eOne Solutions. CauseWhen you change the… [Read More]
  Friday, August 23, 2019   /     Patrick Roth
I'm using the WinSCP application to connect to my SFTP server.I can connect and upload/download files successfully when using the WinSCP application included in the download, but when I try to connect via SmartConnect scripting per this blog article, it fails with the… [Read More]
  Friday, July 12, 2019   /     Ethan Sorenson
When importing a Sales Invoice or Sales Order to Business Central and receive the below error message.Type must be equal to 'Inventory' in Item: No.=XXXX. Current value is 'Service'.CauseThe line item has been setup as a Service type Item. This can be verified by checking the Item Card for the field… [Read More]
  Tuesday, July 9, 2019   /     David Youngquist
Attempting to start the "eOne SmartConnect Service" in Windows and receiving an error that says, "Error 1068: The dependency or group failed to start."Make sure that the user you have configured to start the "eOne SmartConnect Service" is an administrator in SmartConnect.  Also make sure that the… [Read More]
  Wednesday, June 12, 2019   /     Devon Binstock
One question that can come up in SmartConnect is, "How can we delete source files that have been moved into a folder, such as an archive folder"? … [Read More]
  Monday, June 10, 2019   /     Ethan Sorenson
If you are importing a Sales Transaction using the Business Central web services and receive this error, then a workaround will be required to import the record.The Sales Header does not exist. Identification fields and values: Document Type=’Quote’No.=’’ CauseThe cause for the error is… [Read More]
  Tuesday, June 4, 2019   /     Devon Binstock
One question that often comes up in SmartConnect is, "How do I exclude certain rows from my data source?" … [Read More]
  Thursday, May 30, 2019   /     Devon Binstock
Why does my map run show more records being processed than exist in the data source? … [Read More]

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