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HELP ARTICLES

Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
In SmartConnect.com and SmartConnect 21 or newer, a native FTP connector is included. Instructions for the connector can be found in this article. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Thursday, January 27, 2022   /     David Youngquist
Steps to upgrade from one version of SmartConnect 21 to another version.  1.  Uninstall the current version of SmartConnect.  2.  Install the new version of SmartConnect 21, and then run the eOne.SmartConnect.Config.exe.  Put in the same customer ID you used on your previous installations and… [Read More]
  Thursday, January 27, 2022   /     David Youngquist
When opening a map that uses CRM as a source or a destination, receiving an error message that says "Failed to refresh access token"It means that the Oauth access token to CRM has expired. You need to open up the CRM Connector refresh the token.  Open SmartConnect, go to the Setup tab and hit the… [Read More]
  Thursday, January 27, 2022   /     David Youngquist
Trying to create a map with a CRM real time data source.  When the changed is made in CRM, it is successfully creating a system job in CRM, however the system job fails with the following 3 errors in it.  Error fetchXml does not contain the required restriction parameter.Could not find the entity… [Read More]
  Friday, December 31, 2021   /     eOne Solutions
The eOne Lifecycle policy states the standard support policies for all eOne products. This policy is a worldwide policy. However, if local laws require different policies, those changes will be made individually.SmartConnect On-Premise LifecycleThe policy follows the Fixed and Modern Lifecycle… [Read More]
  Thursday, December 23, 2021   /     Maksudul Haq
If you wish to know who is running your integration process in SmartConnect.com. There are two possible solutions listed below using Global Variables.Capture user email addressOne way to accomplish this if you want to get the User email only:1. Open the Integration Process > Integration >… [Read More]
  Thursday, December 9, 2021   /     David Youngquist
When setting up an OAuth connection to Dynamics 365 Customer Engagement, receiving an error that says "The reply URL specified in the request does not match the reply URL configured for the application"   The error message appears in the browser window and looks like this:The redirect URL depends… [Read More]
  Wednesday, June 2, 2021   /     Ethan Sorenson
When reading a REST API is common for custom fields and metadata related to a record be stored in an array. This creates a problem for SmartConnect because it parses each entry in the array as a separate line in your source. With the new source column type “ValueArray” we can now manually define… [Read More]
  Monday, April 19, 2021   /     Patrick Roth
I have created a SmartConnect email task and entered in multiple email addresses.  I have the same valid addresses on other email tasks that work fine however on this map task, SmartConnect throws the error:An invalid character was found in the email header: ','The issue is the format of the email… [Read More]
  Friday, April 2, 2021   /     David Youngquist
How can I use SmartConnect to import SOP Transactions with Avalara Avatax?SmartConnect utilizes Microsoft's eConnect procedures to import data into Dynamics GP.   According to this article on the Avalara website, "Using eConnect or another solution to import sales documents to Dynamics GP and… [Read More]
  Wednesday, March 31, 2021   /     Ethan Sorenson
ErrorWhen launching the SmartConnect client received the below message:Could not log into the SQL Servercould not initialize a collection: [eOne.SmartConnect.Engine.User.UserWebFormOptions#6c6113ce-075b-4d49-8ec1-9ea400bb6db8][SQL: SELECT userwebfor0_.UserId as UserId1_,… [Read More]