HELP ARTICLES

Help Articles

  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security" There are… [Read More]
  Wednesday, January 22, 2014   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"This is caused by not having 32 Bit Excel/Office… [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
This article will discuss how to upload and download files to an SFTP with SmartConnect 20.16 or newer using the WinSCP API. … [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Monday, October 12, 2015   /     Chris Hanson
Overview … [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Receiving an error that says 'There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP/eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'There are several… [Read More]
  Monday, June 18, 2018   /     Nicole Albertson
The SmartList Favorites SmartList Builder setup is designed to return a list of SmartList Favorites along with their save level. … [Read More]
  Sunday, June 17, 2018   /     Katie Soderberg
eOne resellers paying on behalf of your customers and customers who have a monthly subscription to eOne products and service offerings can add a new payment method when they are logged into the eOne website.  Here are the steps to add a new payment method:Go to www.eonesolutions.com and select the… [Read More]
  Saturday, June 16, 2018   /     Katie Soderberg
eOne support can be purchased per hour or as unlimited 1-year plans per product.  If you're purchasing per hour (minimum 2), the item name of the individual support hours at the eOne Shop is called eOne Professional Service Hour.Here are the steps to purchase:  1. Go to www.eonesolutions.com and… [Read More]
  Saturday, June 16, 2018   /     Katie Soderberg
eOne product registration keys are available to customers right away after purchasing and for all customers who are current on their eOne product annual enhancement or subscription plan.Here are the steps to access registration keys on eOne's website:Go to www.eonesolutions.com and select SIGN IN at… [Read More]
  Saturday, June 16, 2018   /     Katie Soderberg
Here are the steps to pay for a customer renewal on eOne's website:  1. Go to www.eonesolutions.com and select the SIGN IN at the top, right-hand side of the screen. 2. Enter your username and password and select SIGN IN. 3. Select the My Account > Renewal / Key on the top right of the page. 4.… [Read More]
  Saturday, June 16, 2018   /     Katie Soderberg
Here are the steps to purchase an eOne product offering or service at the eOne Shop: Go to www.eonesolutions.com and select the SIGN IN at the top, right-hand side of the screen.Enter your username and password and select SIGN IN.Select the Shop tab at the top center of the screen. Add products… [Read More]
  Thursday, June 14, 2018   /     Patrick Roth
I'm running a SmartConnect map  to create employees using the Create Employee destination.  Most of the records are successful but a few give the error: Error Number = 12005  Stored Procedure=   Error Description = Error Codes were not found in table DYNAMICS..taErrorCode. Please insure that… [Read More]
  Tuesday, June 12, 2018   /     Ethan Sorenson
SalesForce will want "Date" and "Date Time" fields to be sent in the correct format.SalesForce "Date" acceptable formatyyyy-MM-ddyyyy-MM-ddThh:mm:ssSalesForce "Date Time" acceptable formatyyyy-MM-ddThh:mm:ssExample conversion scriptsreturn DateTime.Now.ToString("yyyy-MM-dd")return… [Read More]
  Wednesday, June 6, 2018   /     Ethan Sorenson
Dynamics 365 Sales/CRM allow notes to include attachments. SmartConnect can import and export many different file types that are used with notes. Below I’ll go into detail about the steps required to use different file types with CRM notes.CRM notes are stored in the entity “Annotation”. You… [Read More]
  Tuesday, June 5, 2018   /     David Youngquist
Running a SmartConnect map using KEY2ACT eConnect nodes and receiving an error that says. "Conversion failed when converting the varchar value 'The' to data type Int."   The word "The" might be replaced by the word "Job" or another random word.  This is caused by a setting in the Wennsoft… [Read More]

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