HELP ARTICLES

Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
This article will discuss how to upload and download files to an SFTP with SmartConnect 20.16 or newer using the WinSCP API. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Friday, September 6, 2019   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"This is caused by not having 32 Bit Excel/Office… [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Tuesday, July 9, 2019   /     David Youngquist
Attempting to start the "eOne SmartConnect Service" in Windows and receiving an error that says, "Error 1068: The dependency or group failed to start."Make sure that the user you have configured to start the "eOne SmartConnect Service" is an administrator in SmartConnect.  Also make sure that the… [Read More]
  Wednesday, June 12, 2019   /     Devon Binstock
One question that can come up in SmartConnect is, "How can we delete source files that have been moved into a folder, such as an archive folder"? … [Read More]
  Monday, June 10, 2019   /     Ethan Sorenson
If you are importing a Sales Transaction using the Business Central web services and receive this error, then a workaround will be required to import the record.The Sales Header does not exist. Identification fields and values: Document Type=’Quote’No.=’’ CauseThe cause for the error is… [Read More]
  Tuesday, June 4, 2019   /     Devon Binstock
One question that often comes up in SmartConnect is, "How do I exclude certain rows from my data source?" … [Read More]
  Thursday, May 30, 2019   /     Devon Binstock
Why does my map run show more records being processed than exist in the data source? … [Read More]
  Wednesday, April 10, 2019   /     Lorren Zemke
Using a Zip file as a SmartConnect Source … [Read More]
  Tuesday, March 5, 2019   /     Nicole Albertson
The RM Apply Detail SmartList Builder setup is designed to return the Receivables Apply Details for Microsoft Dynamics GP.  It will return the apply details for all posted RM transactions.  The script that is used in it is courtesy of Victoria Yudin via VictoriaYudin.com with only minor changes to… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Friday, February 15, 2019   /     David Youngquist
I am attempting to write an after map script and use the GlobalFileName value to report the name of the source file with the error.  The GlobalFileName field does not appear to be populated.  GlobalFileName does not automatically populate, you would need to write your own script to insert a value… [Read More]
  Wednesday, February 13, 2019   /     Ethan Sorenson
If you have ever needed to pull a time field from Dynamics CRM, the chances are the time shown in SmartConnect does not match the value seen in the CRM web client. There is a reason for this discrepancy, and in this article we will discuss how to use a calculated column to convert the time to the… [Read More]

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