HELP ARTICLES

Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
This article will discuss how to upload and download files to an SFTP with SmartConnect 20.16 or newer using the WinSCP API. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Thursday, January 21, 2021   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Monday, February 24, 2020   /     David Youngquist
Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says "Info 1625.  This installation is forbidden by system policy.  Contact your system administrator".  The error normally looks like thisThis will typically happen when you attempt to install the Excel… [Read More]
  Friday, December 27, 2019   /     Ethan Sorenson
OverviewSmartConnect will automatically find new Objects and fields added to SalesForce by parsing the metadata provided by the Salesforce web services. This article will go through the steps to resolve cases where an Object or field is not visible for use in SmartConnect.Connector SetupCheck the… [Read More]
  Thursday, December 12, 2019   /     Ethan Sorenson
Failed to retrieve data from source: Attempting to select a readonly publisher for solutionCauseThis error occurs when attempting to create a Dynamics 365 CRM Change Data Source. The cause is a publisher with the prefix eone already exists in CRM and is assigned to a managed… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is delighted to offer a SmartConnect Solution Success Manager.Your Solution Success Manager is fully committed to your success using SmartConnect and wants to make sure you’re aware of the resources and benefits included with your SmartConnect purchase.Shortly after your purchase,… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is committed to the success of each SmartConnect sale and provides a solution success manager, Michelle Aune, to assist in launching each SmartConnect project. We know some customers will want to hand you their integration project and let you manage it entirely. That’s great. In… [Read More]
  Thursday, October 31, 2019   /     Ethan Sorenson
For connectors that connect to a database on a local server, you will need to open a port to allow SmartConnect to access them. To protect your security, you can add firewall white list rules to only allow SmartConnect in. The IP addresses that require access vary depending on your app login… [Read More]
  Monday, October 28, 2019   /     Chris Hanson
With the purchase of a SmartConnect subscription plan, dual access rights are granted to your company. If using the on-premise windows client of SmartConnect, registration keys will be needed to fully enable the product. If the hosted SmartConnect.com solution will be utilized, you will gain access… [Read More]
  Wednesday, October 23, 2019   /     Chris Hanson
With the purchase of a SmartConnect subscription plan, dual access rights are granted to the customer. If using the on-premise windows client of SmartConnect, registration keys will be needed to fully enable the product. If the hosted SmartConnect.com solution will be utilized, you will gain access… [Read More]
  Friday, September 27, 2019   /     Ethan Sorenson
If you have a lookup field on a record in CRM that you want cleared so it is blank you can use this process. SmartConnect will utilize the CRM SDK to remove the link between the two records.SetupIn this example I am going to remove the primary contact from an Account record. As part of the process… [Read More]
  Wednesday, September 18, 2019   /     David Youngquist
How can I recreate all the SmartList Builder stored procedures if I suspect some of them have been deleted or corrupted?Follow these steps to drop and create all the stored procedures for the SmartList Builder product1. Login to GP as the SA user. 2. Go to Microsoft Dynamics GP - Maintenance - SQL3.… [Read More]

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