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Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
In and SmartConnect 21 or newer, a native FTP connector is included. Instructions for the connector can be found in this article. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]
  Thursday, June 2, 2022   /     Ethan Sorenson
IssueWhen running an integration with a Salesforce destination the error “Unable to create/update fields: XXX__c. Please check the security settings of this field and verify that it is read/write for your profile or permission set.” is returned.CauseThe field referenced in the error is a data… [Read More]
  Friday, May 13, 2022   /     Ross Wendlandt
eOne product registration keys, account codes, and customer IDs are available to customers right away after purchasing and for all customers who are current on their eOne product annual enhancement or subscription plan.Here are the steps to access registration keys on eOne’s website:Go to… [Read More]
  Wednesday, April 27, 2022   /     Maksudul Haq
When executing a Business Central map that gets this error.This server has rejected the client credentials.Step 1 is to check the Business Central connection by verifying with the Microsoft Azure account. Ensure your client credentials and App settings are set correctly as shown in the article… [Read More]
  Monday, March 7, 2022   /     Ethan Sorenson
ProblemWhen importing a record containing a phone number into Business Central any phone number containing letters will return the error message “Phone No. must not contain letters”CauseThe BC field type “Phone Number” does not allow any letters. An example of an invalid phone number… [Read More]
  Friday, February 18, 2022   /     David Youngquist
When launching SmartConnect after upgrading to SmartConnect or above receiving a message that says, "not-null property references a null or transient value eOne.SmartConnect.Connectors.Crm2011.MsCrm2011Connector.ClientID"This is due to a new field that was created during the upgrade, but… [Read More]
  Wednesday, February 16, 2022   /     Nicole Albertson
It has been requested several times to print a report of the setup of Extender Windows.  There isn't currently a report for all of this, so we have this SQL script to pull this information together.  You will just need to replace TWO in the first line of the script to be the Dynamics GP company… [Read More]
  Wednesday, February 16, 2022   /     Nicole Albertson
The default Microsoft Dynamics GP security reports pull all the windows and such from the dictionary files for each product.  This means that if you were to run a security report for the Extender product, you would see the security for the setup windows that you use to create new Windows, Forms,… [Read More]
  Wednesday, February 2, 2022   /     Maksudul Haq
The Windows Service handles any scheduling requirements from the SmartConnect application. In SmartConnect 21, you need to create and run Windows Service from the SmartConnect Configuration.  To Create Windows Service in SmartConnect 21; Find the file name: eOne.SmartConnect.Config.exe from the… [Read More]
  Tuesday, February 1, 2022   /     David Youngquist
Setting up a SalesForce connection in  I type in all my connection details, and hit the Validate button, and receive the message that says "Connection to SalesForce was successful", however the "Save" button does not enable, and I am unable to save the connection.  This can be… [Read More]
  Tuesday, February 1, 2022   /     David Youngquist
Running a SmartConnect map and using the SQL table destination.  The import is set to "Update Existing" however it is not updating the existing records, it keeps inserting new records.  In order to update existing records when using the SQL table destination, the following 4 conditions need to be… [Read More]