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HELP ARTICLES

Help Articles

  Friday, June 16, 2017   /     Nicole Albertson
General Questions:  … [Read More]
  Wednesday, November 11, 2015   /     Patrick Roth
I'm running a SmartConnect integration and it is failing with the error - Cannot generate SSPI context. What does this error mean and how can I fix it?There are two reasons that you can get this error.If the integration has never worked due to this error, possibly you are running into a… [Read More]
  Thursday, December 8, 2011   /     Kevin
How to utilize Binary Stream Multi Facility Nodes in SmartConnect.First you must obtain and install the Multi Facility eConnect nodes from Binary Stream Software, Inc. Run the stored procedures according to the instructions supplied with the nodes. This document describes how to add the Facility ID… [Read More]
  Wednesday, January 17, 2018   /     Ethan Sorenson
The full error message is:Metadata contains a reference that cannot be resolved: ‘https://yourinstance.api.crm.dynamics.com/XRMServices/2011/Organization.svc?wsdl&sdkversion=9’Microsoft changed CRM to use TLS 1.2 starting with the release of version 9. SmartConnect has been updated to use… [Read More]
  Monday, August 8, 2016   /     Brady Swenson
In the example below, I was attempting to import Items into Microsoft Dynamics NAV and received the following error message: "Failed to create record with keys No = TestA-1000 and No = TestA-1000". The Unit of Measure does not exist. Identification fields and values: Code = 'PCS'."To correct this, I… [Read More]
  Wednesday, December 17, 2014   /     David Youngquist
You may receive this error in SmartView internal or external depending on how many records you are returning and how many filters you have applied. … [Read More]
  Wednesday, July 12, 2017   /     Lorren Zemke
I have an existing SmartConnect map that is pointing to an Excel file. If I add a new column to that file, I receive the error message 'Object reference not set to an instance of an object' when I click validate or preview. The map was working until I added the new column. … [Read More]
  Monday, January 16, 2017   /     Ethan Sorenson
A common error message that pops up when importing to Dynamics GP states: Node TransactionInsert not found in TransactionType. The element node is required for this transaction type. … [Read More]
  Tuesday, October 20, 2015   /     Jared Dux
If you have modified one of the default Microsoft Dynamics GP SmartLists with SmartList Builder and would like to revert back to the default version of the list follow these steps:Open SmartList Builder.Set the SmartList Type to Existing.Set the SmartList ID to the list you would like to revert back… [Read More]
  Monday, October 31, 2016   /     Katie Soderberg
One question we receive nearly every SmartConnect demo is “How easy is it to import/export my maps?”  If you’re using the SmartConnect integration templates, putting together your own integration offering, or simply looking to move your map configurations from one environment to another… [Read More]
  Monday, January 30, 2023   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 500.19 - Internal Server Error" followed by an additional message that says "The requested page cannot be accessed because the related configuration data for the page is invalid." … [Read More]
  Friday, December 30, 2022   /     Patrick Roth
I'm running a SmartConnect.com integration and once in a while see this error:app.smartconnect.com saysError: The client has been inactive since <date & time> and it has exceeded the inactivity timeout of 50000 ms.  Stopping the connection.[caption id="attachment_39719"… [Read More]
  Friday, December 16, 2022   /     Patrick Roth
My customer had been using SmartConnect 2018 and an ODBC query against an on-prem Microsoft CRM for a number of years and was working fine even after updating to SC 21.Recently, they moved to Microsoft CRM CE.  After enabling their Dataverse Tabular Data Stream (TDS) endpoint that emulates a SQL… [Read More]
  Monday, December 12, 2022   /     David Youngquist
After performing an upgrade of Extender, receiving an error when launching Dynamics GP that says, "Message #24574 is missing."All 18.X versions of Extender use a customer account code to register the product.   All the error message is indicating is that you have updated to a newer version and you… [Read More]
  Monday, December 12, 2022   /     David Youngquist
After performing an upgrade of SmartList Builder, receiving an error when launching Dynamics GP that says, "Your registered version of SmartList Builder does not match the installed version of SmartList Builder"All 18.X versions of SmartList Builder use a customer account code to register the… [Read More]
  Thursday, December 8, 2022   /     Nicole Albertson
 
Here are the steps to pay for a product renewal on eOne's website:  Go to www.eonesolutions.com and select the Sign In button at the top, right-hand side of the screen.Be sure that eOne Portal is marked and select Sign In.Enter your email and password and select Sign In.Select the My Account >… [Read More]
  Thursday, November 3, 2022   /     Maksudul Haq
The following steps are for creating SmartConnect.com integration:If you do not have SmartConnect Login. See the Getting Started with SmartConnect.com.Connection: Click on Connections, then Create Connection button. You will see all applications connections available list. Here is the Print screen… [Read More]
  Wednesday, July 13, 2022   /     Patrick Roth
I am running a SmartConnect integration to Microsoft Dynamics GP that works correctly on all my machines except for one.  On the problem machine, when the integration runs, it fails with the error:Login failed for user 'eonedemo\EONE-2014$'.[caption id="attachment_38604" align="aligncenter"… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Installing the 32 bit Excel Add-in for SmartConnect 21.  It appears to install successfully, however it does not show up in Excel, and there is not any way to add it.  If you are using a 64 bit operating system, but you have 32 bit Excel installed, there is an additional registry setting that… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]