Help Articles

  Tuesday, August 1, 2017   /     Lorren Zemke
When trying to log into SmartConnect we receive an error stating, Login failed for user 'SmartConnect'. This may occur trying to log into SmartConnect, running a map, trying to start the SmartConnect Windows Service. Basically, the error could occur anywhere in SmartConnect. … [Read More]
  Wednesday, December 17, 2014   /     David Youngquist
You may receive this error in SmartView internal or external depending on how many records you are returning and how many filters you have applied. … [Read More]
  Tuesday, October 20, 2015   /     Jared Dux
If you have modified one of the default Microsoft Dynamics GP SmartLists with SmartList Builder and would like to revert back to the default version of the list follow these steps:Open SmartList Builder.Set the SmartList Type to Existing.Set the SmartList ID to the list you would like to revert back… [Read More]
  Wednesday, November 11, 2015   /     Patrick Roth
I'm running a SmartConnect integration and it is failing with the error - Cannot generate SSPI context. What does this error mean and how can I fix it?There are two reasons that you can get this error.If the integration has never worked due to this error, possibly you are running into a… [Read More]
  Thursday, December 8, 2011   /     Kevin
How to utilize Binary Stream Multi Facility Nodes in SmartConnect.First you must obtain and install the Multi Facility eConnect nodes from Binary Stream Software, Inc. Run the stored procedures according to the instructions supplied with the nodes. This document describes how to add the Facility ID… [Read More]
  Thursday, December 8, 2016   /     Nicole Albertson
The Employment History SmartList Builder setup is designed to return data similar to the new Employment History SmartList added in Microsoft Dynamics GP 2016 R2.  The Excel Report Builder and Navigation List Builder setups have been duplicated by eOne from the SmartList Builder setup. … [Read More]
  Wednesday, May 14, 2014   /     Nicole Albertson
When launching Microsoft Dynamics GP, you get the message that SmartList Builder needs to finish installing.  It runs through the install, but when launching Microsoft Dynamics GP again, it prompts for the install again.Upon further review, the DexSQL.log and/or SQL Profiler Trace show errors on… [Read More]
  Thursday, December 8, 2011   /     Kevin
This article explains how to pass a variable into a source query.1. When you first create the map, you need to hard code the field that will be the variable. The source query will not validate with a variable in the source query. For example: SELECT * FROM RM00101 2. Create your map, and map… [Read More]
  Friday, April 7, 2017   /     David Youngquist
When attempting to preview data from a CRM data source, receiving an error that says, "Failed to allocate a managed memory buffer of 268435456 bytes.  The amount of available memory may be low".   … [Read More]
  Wednesday, October 26, 2016   /     Lorren Zemke
Get the following error trying to run a Dynamics GP Payables Transaction integration.  … [Read More]
  Thursday, July 23, 2020   /     Ethan Sorenson
The purpose of this post is to provide a thorough walk-through of Global Variables and how to use them when building … [Read More]
  Tuesday, July 14, 2020   /     Lorren Zemke
Recently we have encountered multiple customers who have TLS turned on for communication with their Office 365 Email system instead of SSL. This in turn prevents their SmartConnect system from sending emails on map tasks.Just in case you are not aware of the ability to send emails within… [Read More]
  Wednesday, April 1, 2020   /     David Youngquist
Using a SmartConnect map with an Excel data source.   Recently there have been issues opening the map, the error is telling me that the data source cannot be found, however if I close the map and reopen it, it will sometimes reconnect.  On the occasions when it fails, when I hit the validate… [Read More]
  Tuesday, March 24, 2020   /     Katie Soderberg
eOne resellers paying on behalf of their customers and customers who have a monthly subscription to eOne products and service offerings can add the subscription as an automatic payment when they are logged into the eOne website. Here are the steps to add a new automatic payment:Go… [Read More]
  Monday, February 24, 2020   /     David Youngquist
Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says "Info 1625.  This installation is forbidden by system policy.  Contact your system administrator".  The error normally looks like thisThis will typically happen when you attempt to install the Excel… [Read More]
  Friday, December 27, 2019   /     Ethan Sorenson
OverviewSmartConnect will automatically find new Objects and fields added to SalesForce by parsing the metadata provided by the Salesforce web services. This article will go through the steps to resolve cases where an Object or field is not visible for use in SmartConnect.Connector SetupCheck the… [Read More]
  Thursday, December 12, 2019   /     Ethan Sorenson
Failed to retrieve data from source: Attempting to select a readonly publisher for solutionCauseThis error occurs when attempting to create a Dynamics 365 CRM Change Data Source. The cause is a publisher with the prefix eone already exists in CRM and is assigned to a managed… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is delighted to offer a SmartConnect Solution Success Manager.Your Solution Success Manager is fully committed to your success using SmartConnect and wants to make sure you’re aware of the resources and benefits included with your SmartConnect purchase.Shortly after your purchase,… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is committed to the success of each SmartConnect sale and provides a solution success manager, Michelle Aune, to assist in launching each SmartConnect project. We know some customers will want to hand you their integration project and let you manage it entirely. That’s great. In… [Read More]
  Thursday, October 31, 2019   /     Ethan Sorenson
For connectors that connect to a database on a local server, you will need to open a port to allow SmartConnect to access them. To protect your security, you can add firewall white list rules to only allow SmartConnect in. The IP addresses that require access vary depending on your app login… [Read More]



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