HELP ARTICLES

Help Articles

  Tuesday, March 8, 2016   /     Brady Swenson
Recently I was working on a project that involved using the SmartConnect Excel 2013 Add-in to run a customized Map. After successfully installing the SmartConnect Excel Add-in, I found each time I would close Excel 2013 and re-open my spreadsheet the eOne Solutions Add-in ribbon (as you can see in… [Read More]
  Monday, October 9, 2017   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 404.3 - Not Found" followed by an additional message that says "The page you are requesting cannot be served because of the extension configuration.  If the page is a script, add a… [Read More]
  Thursday, December 8, 2011   /     Kevin
When importing transactions with SmartConnect receiving an error that says "Violation of PRIMARY KEY constraint 'PKAAGx0000', cannot insert duplicate key in object 'AAGx0000'" where x is a number 1, 2 or 3This problem occurs because the next value in the AAG00102 table has already been used in the… [Read More]
  Tuesday, March 31, 2015   /     eOne Solutions
The Lifecycle PolicyThis policy states the standard support policies for all eOne products. This policy went into effect on August 1st, 2014. The standard policy allows for 5 years of Standard support and 5 years of Extended support for a total of 10 years of support for the products included, with… [Read More]
  Monday, June 18, 2018   /     Nicole Albertson
The SmartList Favorites SmartList Builder setup is designed to return a list of SmartList Favorites along with their save level. … [Read More]
  Thursday, November 8, 2012   /     David Youngquist
The SmartConnect scheduler service will not stay running.  When going into the Windows services, the service is stopped.  When the service is started, a message appears that says 'The eOne SmartConnect Service on Local Computer started and then stopped.  Some services stop automatically if they… [Read More]
  Friday, January 5, 2018   /     Nicole Albertson
The GL Trial Balance Summary by Year SmartList Builder setup is designed to return the Beginning Balance, Yearly Net Change, and Ending Balance for each account for each History and Open year.  This is data similar to the General Ledger Summary Trial Balance that can be printed in Microsoft… [Read More]
  Thursday, December 8, 2011   /     Kevin
How to write a SmartConnect script that will return the current system date in a format that GP Dynamics will accept.return DateTime.Now.ToString("MM/dd/yyyy") [Read More]
  Wednesday, January 18, 2017   /     Ethan Sorenson
When executing a map, we are getting this error. … [Read More]
  Thursday, December 8, 2011   /     Kevin
A map runs correctly when run in the SmartConnect Map Setup screen, but will not run when scheduled.Here are typical things that cause it not to run. 1. The user assigned to run the scheduled task needs to be an administrator on the local machine. 2. The user assigned to run the scheduled… [Read More]
  Thursday, July 23, 2020   /     Ethan Sorenson
The purpose of this post is to provide a thorough walk-through of Global Variables and how to use them when building … [Read More]
  Tuesday, July 14, 2020   /     Lorren Zemke
Recently we have encountered multiple customers who have TLS turned on for communication with their Office 365 Email system instead of SSL. This in turn prevents their SmartConnect system from sending emails on map tasks.Just in case you are not aware of the ability to send emails within… [Read More]
  Wednesday, April 1, 2020   /     David Youngquist
Using a SmartConnect map with an Excel data source.   Recently there have been issues opening the map, the error is telling me that the data source cannot be found, however if I close the map and reopen it, it will sometimes reconnect.  On the occasions when it fails, when I hit the validate… [Read More]
  Tuesday, March 24, 2020   /     Katie Soderberg
 
eOne resellers paying on behalf of their customers and customers who have a monthly subscription to eOne products and service offerings can add the subscription as an automatic payment when they are logged into the eOne website. Here are the steps to add a new automatic payment:Go… [Read More]
  Monday, February 24, 2020   /     David Youngquist
Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says "Info 1625.  This installation is forbidden by system policy.  Contact your system administrator".  The error normally looks like thisThis will typically happen when you attempt to install the Excel… [Read More]
  Friday, December 27, 2019   /     Ethan Sorenson
OverviewSmartConnect will automatically find new Objects and fields added to SalesForce by parsing the metadata provided by the Salesforce web services. This article will go through the steps to resolve cases where an Object or field is not visible for use in SmartConnect.Connector SetupCheck the… [Read More]
  Thursday, December 12, 2019   /     Ethan Sorenson
Failed to retrieve data from source: Attempting to select a readonly publisher for solutionCauseThis error occurs when attempting to create a Dynamics 365 CRM Change Data Source. The cause is a publisher with the prefix eone already exists in CRM and is assigned to a managed… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is delighted to offer a SmartConnect Solution Success Manager.Your Solution Success Manager is fully committed to your success using SmartConnect and wants to make sure you’re aware of the resources and benefits included with your SmartConnect purchase.Shortly after your purchase,… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is committed to the success of each SmartConnect sale and provides a solution success manager, Michelle Aune, to assist in launching each SmartConnect project. We know some customers will want to hand you their integration project and let you manage it entirely. That’s great. In… [Read More]
  Thursday, October 31, 2019   /     Ethan Sorenson
For connectors that connect to a database on a local server, you will need to open a port to allow SmartConnect to access them. To protect your security, you can add firewall white list rules to only allow SmartConnect in. The IP addresses that require access vary depending on your app login… [Read More]

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