HELP ARTICLES

Help Articles

  Thursday, December 8, 2011   /     Kevin
This article has been superseded by this article. Receiving an error when running a SmartConnect map that says "Could not retrieve next number in the sequence".  This may or may not be followed by a second error that says, "The execute permission denied on the E1_SC_GetNextNumber"This can be… [Read More]
  Tuesday, March 8, 2016   /     Brady Swenson
Recently I was working on a project that involved using the SmartConnect Excel 2013 Add-in to run a customized Map. After successfully installing the SmartConnect Excel Add-in, I found each time I would close Excel 2013 and re-open my spreadsheet the eOne Solutions Add-in ribbon (as you can see in… [Read More]
  Thursday, December 8, 2011   /     Kevin
When importing transactions with SmartConnect receiving an error that says "Violation of PRIMARY KEY constraint 'PKAAGx0000', cannot insert duplicate key in object 'AAGx0000'" where x is a number 1, 2 or 3This problem occurs because the next value in the AAG00102 table has already been used in the… [Read More]
  Tuesday, March 31, 2015   /     eOne Solutions
The Lifecycle PolicyThis policy states the standard support policies for all eOne products. This policy went into effect on August 1st, 2014. The standard policy allows for 5 years of Standard support and 5 years of Extended support for a total of 10 years of support for the products included, with… [Read More]
  Monday, June 18, 2018   /     Nicole Albertson
The SmartList Favorites SmartList Builder setup is designed to return a list of SmartList Favorites along with their save level. … [Read More]
  Thursday, November 8, 2012   /     David Youngquist
The SmartConnect scheduler service will not stay running.  When going into the Windows services, the service is stopped.  When the service is started, a message appears that says 'The eOne SmartConnect Service on Local Computer started and then stopped.  Some services stop automatically if they… [Read More]
  Wednesday, July 11, 2018   /     Patrick Roth
I have a Shopify REST connector set up in SmartConnect that has been working for some time.Now when I try to run a SmartConnect map using that Shopify REST connector as either a source or destination I get the error:Connection could not be validated.The underlying connection was closed: An… [Read More]
  Wednesday, January 18, 2017   /     Ethan Sorenson
When executing a map, we are getting this error. … [Read More]
  Thursday, December 8, 2011   /     Kevin
How to write a SmartConnect script that will return the current system date in a format that GP Dynamics will accept.return DateTime.Now.ToString("MM/dd/yyyy") [Read More]
  Friday, January 5, 2018   /     Nicole Albertson
The GL Trial Balance Summary by Year SmartList Builder setup is designed to return the Beginning Balance, Yearly Net Change, and Ending Balance for each account for each History and Open year.  This is data similar to the General Ledger Summary Trial Balance that can be printed in Microsoft… [Read More]
  Friday, September 18, 2020   /     Ethan Sorenson
When importing records to Dynamics Business Central, I received the error "Failed to create record.: Entity does not support insert".CauseSome Business Central pages have three available properties that specify how user are allowed to interact with pages. This particular error is stating the page… [Read More]
  Thursday, September 17, 2020   /     Ross Wendlandt
Due to a recent Microsoft Windows/Office update around September 2, 2020; SmartConnect is unable to properly access text files that have 255 columns. The delimiter of the file does not matter as the issue has occurred for comma, tab, and pipe delimited files.The issue presents itself in the… [Read More]
  Tuesday, September 15, 2020   /     David Youngquist
When attempting to run a SmartConnect map, receiving an error that says "The operating system is not presently configured to run this application."  Once I click OK I am locked into the application and have to end task to exit it.  The error we get looks like this:This appears to be caused by some… [Read More]
  Thursday, September 3, 2020   /     Patrick Roth
Once in a while, my eOne SmartConnect Service stops and so the scheduled maps do not execute.If I look in the SmartConnect Event Logs, I see a line that looks like:EONE-2014==0Where EONE-2014 is the name of my server running the eOne service.Each time that SmartConnect is going to run a check for… [Read More]
  Friday, August 14, 2020   /     Ethan Sorenson
Issue‘I’m trying to call the SmartConnect API from my web app, but I receive this error…’This error is returned, because Cross-origin resource sharing (CORS) is not allowed by the SmartConnect API. If the service allowed this, it would expose you to Cross-Site Request Forgery (CSRF) attacks.… [Read More]
  Thursday, July 23, 2020   /     Ethan Sorenson
The purpose of this post is to provide a thorough walk-through of Global Variables and how to use them when building … [Read More]
  Tuesday, July 14, 2020   /     Lorren Zemke
Recently we have encountered multiple customers who have TLS turned on for communication with their Office 365 Email system instead of SSL. This in turn prevents their SmartConnect system from sending emails on map tasks.Just in case you are not aware of the ability to send emails within… [Read More]
  Wednesday, April 1, 2020   /     David Youngquist
Using a SmartConnect map with an Excel data source.   Recently there have been issues opening the map, the error is telling me that the data source cannot be found, however if I close the map and reopen it, it will sometimes reconnect.  On the occasions when it fails, when I hit the validate… [Read More]
  Tuesday, March 24, 2020   /     Katie Soderberg
 
eOne resellers paying on behalf of their customers and customers who have a monthly subscription to eOne products and service offerings can add the subscription as an automatic payment when they are logged into the eOne website. Here are the steps to add a new automatic payment:Go… [Read More]
  Monday, February 24, 2020   /     David Youngquist
Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says "Info 1625.  This installation is forbidden by system policy.  Contact your system administrator".  The error normally looks like thisThis will typically happen when you attempt to install the Excel… [Read More]

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