HELP ARTICLES

Help Articles

  Wednesday, January 29, 2014   /     David Youngquist
When browsing to the SmartConnectWCF web service, receiving an error that says "Memory gates checking failed because the free memory (373817344 bytes) is less than 5% of total memory. As a result, the service will not be available for incoming requests."In order to resolve this, you need to edit the… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Receiving an error that says 'There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP/eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'There are several… [Read More]
  Friday, January 5, 2018   /     Nicole Albertson
The GL Trial Balance Summary by Period SmartList Builder setup is designed to return the Beginning Balance, Monthly Net Change, and Ending Balance for each account for each History and Open year.  This is data similar to the General Ledger Summary Trial Balance that can be printed in Microsoft… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security" There are… [Read More]
  Monday, February 25, 2019   /     Patrick Roth
The user is running a SmartConnect integration to Dynamics GP.On one machine, the integration fails with the error:Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or… [Read More]
  Tuesday, October 17, 2017   /     David Youngquist
Attempting to run SmartConnect maps using Excel as a datasource.  Maps have been working fine until recently when all my Excel maps starting giving the error that says, "Error [HY000] [Microsoft] [ODBC Excel Driver] Reserved error (-5016); there is no message for this error."  Double clicking on… [Read More]
  Tuesday, March 22, 2016   /     David Youngquist
Having problems with an application? Before you decide to call support, there are few basic steps that anyone can try first. These are general steps that you can apply to any software, not just eOne software. Trying some basic troubleshooting steps before contacting support can save you a lot of… [Read More]
  Monday, April 21, 2014   /     Nicole Albertson
Linking tables in SmartList Builder can be confusing.  Below you will find the difference between using the Equals and Left Outer as well as which order the tables should be in. Equals:This option will exclude any records that don't exist in both tables from the results. A record must exist in… [Read More]
  Friday, April 25, 2014   /     David Youngquist
When my user tries to run a map I am getting the error message "[ODBC Excel Driver] General error Unable to open registry key Temporary (volatile) Ace DSN for process"This is caused by the user not having the proper rights to read the folder location of the source file. Move the source file to a… [Read More]
  Thursday, December 8, 2011   /     Kevin
This article has been superseded by this article. Receiving an error when running a SmartConnect map that says "Could not retrieve next number in the sequence".  This may or may not be followed by a second error that says, "The execute permission denied on the E1_SC_GetNextNumber"This can be… [Read More]
  Thursday, July 23, 2020   /     Ethan Sorenson
The purpose of this post is to provide a thorough walk-through of Global Variables and how to use them when building … [Read More]
  Tuesday, July 14, 2020   /     Lorren Zemke
Recently we have encountered multiple customers who have TLS turned on for communication with their Office 365 Email system instead of SSL. This in turn prevents their SmartConnect system from sending emails on map tasks.Just in case you are not aware of the ability to send emails within… [Read More]
  Wednesday, April 1, 2020   /     David Youngquist
Using a SmartConnect map with an Excel data source.   Recently there have been issues opening the map, the error is telling me that the data source cannot be found, however if I close the map and reopen it, it will sometimes reconnect.  On the occasions when it fails, when I hit the validate… [Read More]
  Tuesday, March 24, 2020   /     Katie Soderberg
 
eOne resellers paying on behalf of their customers and customers who have a monthly subscription to eOne products and service offerings can add the subscription as an automatic payment when they are logged into the eOne website. Here are the steps to add a new automatic payment:Go… [Read More]
  Monday, February 24, 2020   /     David Youngquist
Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says "Info 1625.  This installation is forbidden by system policy.  Contact your system administrator".  The error normally looks like thisThis will typically happen when you attempt to install the Excel… [Read More]
  Friday, December 27, 2019   /     Ethan Sorenson
OverviewSmartConnect will automatically find new Objects and fields added to SalesForce by parsing the metadata provided by the Salesforce web services. This article will go through the steps to resolve cases where an Object or field is not visible for use in SmartConnect.Connector SetupCheck the… [Read More]
  Thursday, December 12, 2019   /     Ethan Sorenson
Failed to retrieve data from source: Attempting to select a readonly publisher for solutionCauseThis error occurs when attempting to create a Dynamics 365 CRM Change Data Source. The cause is a publisher with the prefix eone already exists in CRM and is assigned to a managed… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is delighted to offer a SmartConnect Solution Success Manager.Your Solution Success Manager is fully committed to your success using SmartConnect and wants to make sure you’re aware of the resources and benefits included with your SmartConnect purchase.Shortly after your purchase,… [Read More]
  Tuesday, December 10, 2019   /     Michelle Aune
eOne Solutions is committed to the success of each SmartConnect sale and provides a solution success manager, Michelle Aune, to assist in launching each SmartConnect project. We know some customers will want to hand you their integration project and let you manage it entirely. That’s great. In… [Read More]
  Thursday, October 31, 2019   /     Ethan Sorenson
For connectors that connect to a database on a local server, you will need to open a port to allow SmartConnect to access them. To protect your security, you can add firewall white list rules to only allow SmartConnect in. The IP addresses that require access vary depending on your app login… [Read More]

FILTER BY PRODUCT


ARCHIVES

open all | close all

TAGS

Business Central CRM Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP GPUG integration Meet the Team Microsoft dynamics crm Microsoft Dynamics GP Office Relationships partners Popdock release Reporting SalesForce SalesForce.com scripting SmartConnect SmartConnect.com SmartConnect Bootcamp SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Support Tech Tuesday Templates training Zendesk