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HELP ARTICLES

Help Articles

  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
Receiving an error that says 'There was no endpoint listening at net.pipe://localhost/Microsoft/Dynamics/GP/eConnect/EntityOperations that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'There are several… [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Friday, January 5, 2018   /     Nicole Albertson
The GL Trial Balance Summary by Period SmartList Builder setup is designed to return the Beginning Balance, Monthly Net Change, and Ending Balance for each account for each History and Open year.  This is data similar to the General Ledger Summary Trial Balance that can be printed in Microsoft… [Read More]
  Thursday, December 8, 2011   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"There are two… [Read More]
  Tuesday, April 11, 2017   /     Lorren Zemke
I am trying to compare a Salesforce.com field with a string that contains a single quote character and I am receiving the error, ERROR at Row:1:Column:390 unexpected token: s … [Read More]
  Monday, October 9, 2017   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 404.3 - Not Found" followed by an additional message that says "The page you are requesting cannot be served because of the extension configuration.  If the page is a script, add a… [Read More]
  Tuesday, October 17, 2017   /     David Youngquist
Attempting to run SmartConnect maps using Excel as a datasource.  Maps have been working fine until recently when all my Excel maps starting giving the error that says, "Error [HY000] [Microsoft] [ODBC Excel Driver] Reserved error (-5016); there is no message for this error."  Double clicking on… [Read More]
  Friday, April 25, 2014   /     David Youngquist
When my user tries to run a map I am getting the error message "[ODBC Excel Driver] General error Unable to open registry key Temporary (volatile) Ace DSN for process"This is caused by the user not having the proper rights to read the folder location of the source file. Move the source file to a… [Read More]
  Wednesday, July 11, 2018   /     Patrick Roth
I have a Shopify REST connector set up in SmartConnect that has been working for some time.Now when I try to run a SmartConnect map using that Shopify REST connector as either a source or destination I get the error:Connection could not be validated.The underlying connection was closed: An… [Read More]
  Monday, January 30, 2023   /     David Youngquist
When attempting to browse the SmartConnect WCF web service, the browser window reports an error that says "HTTP Error 500.19 - Internal Server Error" followed by an additional message that says "The requested page cannot be accessed because the related configuration data for the page is invalid." … [Read More]
  Friday, December 30, 2022   /     Patrick Roth
I'm running a SmartConnect.com integration and once in a while see this error:app.smartconnect.com saysError: The client has been inactive since <date & time> and it has exceeded the inactivity timeout of 50000 ms.  Stopping the connection.[caption id="attachment_39719"… [Read More]
  Friday, December 16, 2022   /     Patrick Roth
My customer had been using SmartConnect 2018 and an ODBC query against an on-prem Microsoft CRM for a number of years and was working fine even after updating to SC 21.Recently, they moved to Microsoft CRM CE.  After enabling their Dataverse Tabular Data Stream (TDS) endpoint that emulates a SQL… [Read More]
  Monday, December 12, 2022   /     David Youngquist
After performing an upgrade of Extender, receiving an error when launching Dynamics GP that says, "Message #24574 is missing."All 18.X versions of Extender use a customer account code to register the product.   All the error message is indicating is that you have updated to a newer version and you… [Read More]
  Monday, December 12, 2022   /     David Youngquist
After performing an upgrade of SmartList Builder, receiving an error when launching Dynamics GP that says, "Your registered version of SmartList Builder does not match the installed version of SmartList Builder"All 18.X versions of SmartList Builder use a customer account code to register the… [Read More]
  Thursday, December 8, 2022   /     Nicole Albertson
 
Here are the steps to pay for a product renewal on eOne's website:  Go to www.eonesolutions.com and select the Sign In button at the top, right-hand side of the screen.Be sure that eOne Portal is marked and select Sign In.Enter your email and password and select Sign In.Select the My Account >… [Read More]
  Thursday, November 3, 2022   /     Maksudul Haq
The following steps are for creating SmartConnect.com integration:If you do not have SmartConnect Login. See the Getting Started with SmartConnect.com.Connection: Click on Connections, then Create Connection button. You will see all applications connections available list. Here is the Print screen… [Read More]
  Wednesday, July 13, 2022   /     Patrick Roth
I am running a SmartConnect integration to Microsoft Dynamics GP that works correctly on all my machines except for one.  On the problem machine, when the integration runs, it fails with the error:Login failed for user 'eonedemo\EONE-2014$'.[caption id="attachment_38604" align="aligncenter"… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Installing the 32 bit Excel Add-in for SmartConnect 21.  It appears to install successfully, however it does not show up in Excel, and there is not any way to add it.  If you are using a 64 bit operating system, but you have 32 bit Excel installed, there is an additional registry setting that… [Read More]
  Friday, July 1, 2022   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"If you are on SmartConnect 2018 or lower you need… [Read More]