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Unable to retrieve the Map Lines for the selected service. Not a valid destination NAV Page Service.

When attempting to select a NAV Page service in the destination area of a Map you receive the message “Unable to retrieve the Map Lines for the selected service. Not a valid destination NAV Page Service”.

As the message indicates the Service Page is not a valid service you can use as a destination and you will need to select a NAV Page service that is valid.

In the example below, I have selected the Item List (31) NAV Service Page and SmartConnect confirms we cannot use this in the destination by displaying the message below.

To correct this, I select the correct Item Card (30) NAV Service page, which you can see is valid and the Map lines are now available.


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