Skip to content


Troubleshooting the Zendesk Sidebar

After installing the app receive message “Could not log into Office 365”


In Zendesk go to Settings > Apps > Manage > Dynamics 365 Sales Connector > Click the App Configuration tab

Copy the URL to a new browser window and enter the same Email used in the App setup along with the user password to verify login. Once successfully logged in as System Administrator to CRM enter the password again on the connector.

In Dynamics 365 Sales > Settings > Solutions > Zendesk Dynamics 365 Connector

Make sure the Zendesk URL, Username, and Password are correct.

Try simplifying the fields selected in the mapped Record Types to only string fields and see if that resolves the error.

Selected field is not displaying on sidebar


At this time not all data types are displaying correctly in the sidebar. We have removed those fields so the remaining fields can be displayed correctly. 
We are working to support all data types in the future.

Have further questions? Please email


Creating an Integration in
eConnect error - Login failed for user
32 bit Excel Add-in for SmartConnect 21 does not appear after installing.
Connection could not be validated when using Excel data source
Salesforce Error: Unable to create/update fields check security settings


SSL Security error using OLEDB Connection
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Removed Part: /xl/vbaProject.bin part. (Visual Basic for Applications (VBA))
The server process could not be started because the configured identity is incorrect.
Using WINSCP and a task to upload or download files from an SFTP site



Business Central CRM D365 Business Central Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP integration Map Meet the Team Microsoft dynamics crm Microsoft Dynamics GP Navigation List Builder Office Relationships Partner All Hands Call Popdock promotions release SalesForce SmartConnect SmartConnect Bootcamp SmartConnect Maps SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Tech Tuesday Templates training

Integrate & Automate without Any Code.

SmartList Data has Never Been Faster.

The Easiest Way to Report on GP Data.